What are the responsibilities and job description for the Information Technology Specialist position at firstPRO, Inc?
The Information Technology Specialist will coordinate the deployment of new hardware and operating system upgrades, ensure equipment is ready and be available for deployment prior to the scheduled deployment date, and, with assistance from Project Manager, assigns technicians to locations / departments as needed on a daily / weekly basis.
They will be accountable for daily and weekly tracking of project progress, ticket management, feature upgrade status, unsuccessful deployments, and issue resolution. Collaborates with Windows 11 team members as necessary to collect and summarize data for reports to leadership. Contributes to team effort by accomplishing related results as needed.
Essential Functions :
- Ensures technicians have all required equipment and hardware needed to complete assignments.
- Ensures returned hardware is properly documented and appropriately stored.
- Updates tracking workbook (Excel workbook) and other documentation, as necessary.
- Updates ticket information in ServiceNow
- Investigates and resolves issues using tools such as, but not limited to, inTune, Active Directory, Lansweeper, Windows Command Prompt, and PowerShell.
- Work with scheduling / communications analyst to reschedule deployments for missed appointments as needed.
- Attends team meetings to collaborate, troubleshoot, and improve processes.
Qualifications :
AS and / or BS degrees are strongly preferred.
