What are the responsibilities and job description for the Information Technology Support Specialist position at firstPRO, Inc?
firstPRO is looking for an IT Support Specialist to join our client on-site 5x a week in Miami FL. The team you will be joining will provide support to our client’s new Miami office with implementation of a new trading floor. The local team will also provide desktop support to all employees, AV support for the trading floor and office, support and administration for the enterprise wireless access points, perform work as local datacenter hands for the networking team, perform work as remote hands for clients, and provide IT support for remote users when available.
The ideal candidate will have experience supporting and implementing many of the following technologies:
- Windows 10 and Windows 11
- Active Directory user account administration
- Dell desktop and laptop hardware
- iOS Mobile Devices integrated with Mobile Iron or an MDM
- Microsoft Office
- Supporting desktop applications
- Supporting AV equipment and rooms
- Experience with rack mounted equipment and cable connects
- Experience managing an enterprise wireless access point system is a plus
- Experience with hardware troubleshooting to include familiarity with internal server components and networking hardware. (NIC Cards, Optics, SSD/HDDs.)
- Experience with running / dressing fiber and copper cabling, cable management experience is a plus.
- Flexibility to be on call for some after hours and potential weekend work supporting remote hands requests.
Duties are supporting the desktop and mobile environment, performing remote hands for clients, managing client access to the enterprise wireless access points, move/add/changes in Active Directory and assisting teammates and other departments in project based work. This is a highly regulated environment and attention to detail is required documenting tickets and actions. The team works closely with other infrastructure, security, and business teams and the ability to work in a team as well as handle individual tasks is required.
The position is onsite in our Miami office 5 days a week.
Salary : $60,000 - $70,000
