What are the responsibilities and job description for the Part-Time IT Support Specialist position at firstPRO, Inc?
We are seeking a Part-Time IT Support Specialist to provide high-quality end-user support in an enterprise environment. This 1-year contract role requires 16-20 hours per week and is ideal for a candidate with 2-3 years of experience in end-user support. This role will sit 100% onsite in Woodcliff Lake, NJ.
Key Responsibilities
- Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and other peripherals.
- Collaborate with remote IT teams to resolve technical issues efficiently.
- Assist users with operating system and application-related problems.
- Utilize incident and change management systems like ServiceNow to track and resolve issues.
- Install, configure, and maintain desktop and laptop PCs.
- Support audio/visual equipment for presentations and conferences.
- Perform and troubleshoot software installations and updates.
- Provide hands-on and remote support with a strong focus on clear communication and problem-solving.
- Deliver white-glove and VIP support for Senior VPs and Senior Executive Team (SET).
- Offer guidance and training on best practices for operating systems and applications.
- Demonstrate strong verbal, written, and interpersonal skills to enhance user experience.
- Organize and maintain hardware inventory, updating records in ServiceNow.
- Identify documentation gaps and create knowledge articles as needed.
- Keep the team informed of local IT activities and developments.
- Perform other duties as assigned.
Qualifications
- 2-3 years of experience in end-user support within an enterprise environment.
- Proficiency in troubleshooting hardware, software, and network-related issues.
- Experience using ServiceNow or similar ITSM tools.
- Strong customer service skills with a proactive and solution-oriented approach.
Salary : $25 - $28
