What are the responsibilities and job description for the Technical Support Analyst position at firstPRO, Inc?
Technical Support Analyst
Job Details
- Compensation: Up to $28/hour with weekly compensation
- Type: Contract
- 100% onsite (Multiple location travel required)
- Schedule: Monday through Friday, 8:30 AM – 5:00 PM
Job Responsibilities
- Provide onsite and remote technical support, assisting users with workstation setup, troubleshooting, and break-fix issues.
- Offer helpdesk and deskside support, including resolving hardware, software, and network connectivity issues.
- Reset passwords and assist users with Active Directory (AD) account management.
- Troubleshoot VPN and network connectivity issues to ensure seamless remote access.
- Support executives and high-level personnel, providing superior customer service and ensuring technical issues are resolved promptly.
- Assist with AV support, including setting up and troubleshooting conference room equipment.
- Travel to multiple office locations as needed, ensuring technical support is provided across sites.
Job Requirements
- 5 years of technical support experience in a helpdesk or deskside support role.
- Strong customer service and communication skills, with the ability to support executives professionally.
- Proficiency in Active Directory (AD), including password resets and user management.
- Experience with workstation setup, hardware troubleshooting, and break-fix repairs.
- Ability to diagnose and resolve network and VPN connectivity issues.
- Reliable personal vehicle for travel between office locations
- Availability to travel when required, with hotel stays for travel exceeding 1.5 hours.
Salary : $25 - $28
