Assistant Community Manager

Job Description:

As an Assistant Community Manager at The Residences at Two Liberty Place, you will provide support and be responsible for the management of an iconic, luxury condominium in downtown Philadelphia. This position demands extensive condominium management expertise, dedication to providing outstanding client service and excellent organizational and communication skills. You will embody the values of the homeowners' association, ensuring a professional, refined and exceptional experience for everyone in the Two Liberty community, including residents, staff, vendors and visitors. This position requires a commitment to excellence, fostering a culture of hospitality, and upholding the policies and procedures outlined in the association's governance documents.

Key Responsibilities:

Client Support:

• Deliver outstanding service to homeowners and all residents, ensuring their needs and expectations are addressed with the utmost professionalism and care.

• Respond to inquiries and offer prompt resolutions to questions or concerns.

• Create a welcoming environment in the management office for all residents.

• Collaborate closely with the Community Manager.

Administrative:

• Apply strong organizational skills to manage administrative duties effectively.

• Keep accurate records in Connect, including work orders, resident profiles, association documents, and community details.

• Ensure proper organization of all files, correspondence, and documents in alignment with company policies and best practices.

• Create and coordinate critical and timely communications to residents, as directed by the Community Manager and the Board.

Operational:

• Conduct routine property inspections, ensuring the community maintains its pristine appearance and reflects the elegance, safety and security of a luxury condominium.

• Assist in supervising maintenance and janitorial teams.

• Coordinate residents' needs relative to scheduling deliveries and moves, ensuring all requests and paperwork are submitted and approved in a timely manner, and all activities adhere to the guidelines of a mixed use, residential and commercial building.

• Oversee utilization and condition of amenities, including the house car, amenity floor, and lifestyle events, leveraging property management expertise to provide an enjoyable, premium experience.

• Stay ahead of industry trends and ensure amenity offerings and lifestyle activities reflect the highest standards of luxury and enjoyment, and that the property remains competitive with comparable premier communities.

Team and Leadership:

• Guide and supervise a team of 25 hospitality associates, ensuring consistent staffing 24/7 and delivering exceptional service aligned with the community's high standards, and that safety and security procedures are followed at all times.

• Cultivate a positive workplace culture that promotes teamwork, accountability and excellence.

• Collaborate with the Community Manager to address and resolve pending action items.

Financial:

• Support daily financial operations and recordkeeping, ensuring alignment with the association's goals.

• Ensure that vendor relationships are maintained and respected.

• Assist in any potential RFP and/or bid processes.

Board and Community Engagement:

• Attend Board meetings as necessary.

• Assist with the preparation of Board meeting agendas, monthly management reports, and other materials needed for the Board packet.

• Assist with establishing an annual calendar indicating all association activities, deadlines, elections, meetings, projects, etc.

Qualifications:

• College degree or equivalent work experience required.

• Proven experience in luxury condo management.

• Strong organizational and project management skills.

• Proficiency in Word, Excel, and Building Link.

• Excellent relationship-building, interpersonal and communication skills.

• Solid understanding of financial reports.

• Ability to perform well under pressure, handle multiple priorities, and oversee team workflows.

• Capability to manage schedules and tasks, coordinate activities to ensure smooth operations and timely completion of responsibilities.

• Must work on-site.

Compensation:

$65,000 - $75,000 / annually