Assistant Community Manager

Description

Job Overview: As an Assistant Community Manager, you will provide support to the Community Manager which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.    Compensation: $22 per hour based on experience  FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: 

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments) 
• Assist and follow up with homeowners, board members, and vendors  
• Answer and direct phone calls in a polite, friendly and professional manner 
• Be knowledgeable of governing documents, rules and regulations 
• Assist with meeting preparation 
• Assist in facilitating the annual meeting process for our Associations
• Coordinate with the Community Manager to establish timelines for sending out mailings
• Communicate with online voting vendors to support election processes
• Prepare meeting documentation and materials in advance of scheduled meetings
• Organize and ensure all necessary supplies are available for meeting nights
• Escalate issues as needed 
• Assist in organizing community events and related materials 
• Conduct routine compliance inspections and track violations  
• Coordinate key fob set up and amenity access 
• Additional duties may be included as assigned 

Skills and Qualifications:

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Ability to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Ability to prioritize and adjust to incoming demands
• Proficient with MS Office suite 

Education and Experience: 

• 2 Years of customer service experience required
• High School diploma or equivalent preferred
• HOA and/ or property management experience highly preferred 

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Work Location: Peoria Office four (4) days per week, 16165 N 83rd Drive #219 Peoria, AZ 85382; Scottsdale Corporate Office one (1) day per week. Work Hours: Monday – Friday, 8a – 5p. Travel Requirements: Able to work in our Peoria office four (4) days per week and our Scottsdale office one (1) day per week.    What We Offer:

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time   
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.  Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.  Experience exceptional service with a fulfilling career in property management with FirstService Residential.  To learn more about our company and culture, visit https://www.fsresidential.com/arizona/  Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.   FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.   Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.