What are the responsibilities and job description for the Assistant Manager position at FirstService Residential?
The Assistant Manager / Front Desk Clerk is responsible for providing exceptional customer service to residents and guests of Georgetown Park Condominium. This position requires strong communication, organizational, and interpersonal skills, as well as the ability to work independently and as part of a team. Some weekend shifts may be necessary.
Schedule :
M.W,F - 7am-3pm. (24 hrs.)
T, TH - 3-11pm
Your Responsibilities :
Resident Services :
Provide friendly and efficient assistance to residents and guests in person, via phone, and through email.
Respond promptly to resident inquiries and concerns, addressing issues effectively and professionally.
Assist residents with move-in / move-out procedures, including key distribution, amenity access, and building rules and regulations.
Maintain accurate resident records, including contact information, lease agreements, and payment history.
Prepare and distribute welcome packets to new residents, including important building information and community resources.
Assist with resident events and activities as needed.
Administrative Duties :
Answer and direct phone calls, screen visitors, and maintain accurate visitor logs.
Manage resident correspondence, including letters, emails, and packages.
Assist with the preparation and distribution of community notices and newsletters.
Maintain office supplies and ensure the front desk area is clean and organized.
Assist with the I.preparation of monthly reports as required.
Technology & Systems :
Utilize property management software (Connect Portal and Simple Hub) to enter data, track resident information, and generate reports.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to learn and utilize new software and technologies as needed.
Building Operations :
Assist with the coordination of maintenance requests and vendor services.
Monitor building security systems and report any issues.
Assist with the enforcement of building rules and regulations.
Skills & Qualifications :
Ability to manage multiple priorities
Demonstrates excellent customer service, communication and time management skills.
Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
Command of information system hardware / software is preferred
Good written and verbal communication skills
Strong customer service and interpersonal skills required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Ability to quickly and easily navigate the property / building as required to meet the job functions
Ability to lift 30 – 50 lbs
Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary
Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms
The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
Compensation :
22.00 - $30.00 per hour depending on experience
What We Offer :
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
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