Concierge/Breakfast Attendant (Mornings/30 hours)

Description

Job Overview:    This position serves residents by providing information and services; responsible for preparing, setting up, maintaining, and breaking down the breakfast buffet. They ensure a clean, welcoming dining environment and provide excellent customer service to guests during breakfast hours. Your Responsibilities:   

• Set up breakfast area before service, including arranging food, beverages, utensils, and condiments.
• Prepare simple breakfast items such as coffee, bagels, and pastries (may vary by property). 
• Replenish food and beverages as needed to ensure items are always stocked.
• Shop for breakfast items and supplies at local grocery stores or wholesale retailers as needed.
• Keep the breakfast area clean, sanitized, and organized at all times.
• Break down and store breakfast items properly at the end of the service period.
• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.  
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.  
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.  
• Organizes social events and event planning and arranges services.  
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.  
• Maintains guest privacy and organization reputation by keeping information confidential.  
• Follows safety procedures and maintains a safe work environment.  
• Other duties as required. 

    Skills and Qualifications:  

• High school diploma or equivalency preferred.    
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.    
• Five (5) or more years’ experience in the Hospitality Industry.    
• Effective written and verbal communication skills.   
• Word, Excel spreadsheets, and e-mail.    
• Multiple language fluency is desirable.    
• Effective written and verbal communication skills.   
• Strong customer service, communication and interpersonal skills required.    

    Physical Requirements:    

• Ability to lift 30 – 50 lbs.   
• Work in an upright standing position for long periods of time.   
• Walk and climb stairs.   
• Ability to detect auditory and/or visual emergency alarms.   
• Ability to respond to emergencies in a timely manner.  

                Supervisory Responsibilities

• No supervisory responsibilities

  Schedule: Tuesday-Saturday 6:30am – 12:30pm    What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.   Compensation: $17.00 Hourly   Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.   #INDHR