What are the responsibilities and job description for the Customer Service Representative position at FirstService Residential?
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at FirstService Residential. As a key member of our community, you will be responsible for providing exceptional customer service to residents, guests, and service providers.
Your Responsibilities:
- Provide timely and effective support to residents, including greeting and directing them to various areas of the property.
- Manage the electronic security control systems, ensuring seamless access to the building and maintaining accurate records.
- Respond promptly and professionally to emergency situations, adhering to established protocols.
- Maintain a clean and organized front desk area, promoting a positive first impression for visitors.
- Collaborate with colleagues to resolve resident complaints and issues in a fair and efficient manner.
- Perform administrative tasks, such as processing mail, packages, and visitor registrations.
- Assist with special events and projects as needed, demonstrating flexibility and adaptability.
Required Skills and Qualifications:
- High school diploma or equivalent required; college-level courses in business or hospitality preferred.
- 2-3 years of experience in a customer-facing role, preferably in a residential setting.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse groups.
- Computer literacy and proficiency in software applications, including information systems and hardware.
- Ability to lift 30-50 pounds, work in an upright standing or sitting position for long periods, and navigate the property/building as required.
Benefits:
As a full-time exempt associate, you will be eligible for comprehensive benefits, including medical plans, dental, vision, time off benefits, paid holidays, and a 401(k) plan with company match.
Schedule:
We offer flexible scheduling options, including morning, afternoon, and overnight shifts. Occasional travel may be required to attend training and other company functions.
Compensation: $16-$18 hourly
Salary : $16 - $18
