Director of Golf Operations

Job Overview:

The Pro Shop Manager will oversee the daily operations of the Pro Shop at our community golf course. This role ensures the smooth operation of the Pro Shop by managing retail operations and the maintenance facility setup while delivering a high-quality experience for members and guests.

Compensation: $40,000 annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be determined by the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Supervise and manage Pro Shop and Golf Course staff, ensuring exceptional service and efficient operations
• Develop and implement strategies to attract new members and increase revenue through events and promotions
• Manage the golf operation plan, including budgeting, financial analysis, and performance reporting
• Enforce golf course policies, rules, and regulations to ensure a safe and enjoyable environment
• Oversee golf programs, tournaments, and events to drive engagement and participation
• Enhance the golf shop’s merchandising program through effective inventory management and product presentation
• Conduct and oversee monthly inventory counts to maintain accurate stock levels
• Coordinate with member organizations to plan and execute golf-related functions and activities
• Attend staff and executive meetings, providing operational updates and strategic insights
• Work closely with the Maintenance Superintendent to schedule turf care, course closures, and tournament setups
• Maintain staff accountability through consistent application of discipline and performance management
• Manage and oversee the golf handicap system to ensure accuracy and fairness
• Develop and refine Policies and Procedures to optimize Golf Operations
• Track and analyze daily revenue, identifying trends and opportunities for financial growth
• Ensure member and guest satisfaction through proactive engagement and excellent service
  
  
  

Skills and Qualifications:

• Experience in golf course operations, event planning, and retail management preferred
• Strong leadership and management skills, with the ability to motivate and oversee staff
• Knowledge of golf course maintenance, rules, and regulations
• Excellent customer service and communication skills
• Ability to develop and manage budgets and financial reports
  
  
  

Education and Experience:

• Experience using ticket sales systems and payment processing systems
• Degree in recreation, hospitality, or a communication-related field preferred
• Minimum 3 years of experience in coordinating and promoting activities and events
• High school diploma or equivalent preferred
  
  
  

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting
  
  
  

Supervisory Responsibility: Yes

Work Location: Sun Village Community Association; 17300 N Sun Village Pkwy, Surprise, AZ 85374

Work Hours: 7:30 AM to 4:00 PM, Monday to Friday, from Oct. 1 to April 30. From May 1 to Sept. 30, hours are 6:30 AM to 2:00 PM.

What We Offer:

• 11 company-paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, and vision insurance
• HSA and FSA options
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, and hospital indemnity insurance
• Identity theft protection, legal services
• Pet insurance
• 401(k) with company match
  
  
  

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/arizona/

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.