Director of Operations - Nevada

Job Overview:

The Director of Operations will manage the FirstService Residential, Nevada continuous cycle of change and process improvement by providing leadership and oversight to identified organizational endeavors, including initiatives, improvements, legislation implementation, existing operational program oversight, etc.

The Director of Operations will have a responsibility to vet, assess, test, and ultimately oversee the implementation of identified change and improvements, as well as initiate change to existing programs and procedures, as appropriate. The Director will collaborate with all internal departments with an intense focus on improving efficiencies within core community management operations. The Director will serve as the primary point of contact and “gatekeeper” for all change management and is the point of accountability for new initiatives, related timing, and implementation plans. The Director will collaborate with Operations leaders in the Arizona and Nevada markets, sharing best practices, executing initiatives, and creating efficiencies under the direction of the VP of Operations, West Region.

Compensation: $105,000-$110,000 annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Proficient in understanding community management services and operational specifics. Understand NRS, association governance, and comprehension of various management methods and/or structures.
• Lead team to consistently uphold the values of the organization and provide the highest level of customer service to internal clients.
• Lead team to discover new efficiencies within systems and processes and develop enhanced procedures around these efficiencies.
• Develop relationships with community management VPs and RDs across the state and influence without direct supervisory connection.
• Proficient in the understanding and utilization of companywide management operational tools, systems, and platforms (e.g. CamAcct, Connect, Avid, Smartwebs).
• Possesses knowledge of operational and process improvement implementation. Direct experience within FirstService Residential is preferred, including an understanding of multiple departments and their functions to serve as an interface between community management and support departments.
• Through thoughtful listening and root cause analysis, actively identify areas of pain or inefficiency within the state and work to improve.
• Understand broad organization vision and objectives as well as Blue and White Chips and apply to all initiatives.
• Effectively and objectively communicate with support department leaders keeping the needs of the overall organization at the forefront of the decision-making process when involved in collaborative initiatives.
• Actively work to diminish confusing or inconsistent information throughout the organization and promote self as the “go to” person for questions and suggestions relative to process improvement.
• With minimal oversight, analyze, research, and deliver written or verbal recommendations to the West Region, VP Operations, and/or other NV leaders.
• Project Plan creation and deployment with a focus on the Communication and Training Plans for each Project.
• Changed procedures driven by new legislation.
• Create and implement Service Level Agreements as appropriate.
• Partner with other departments (e.g., Training, HR, Accounting, and Legal) as appropriate to ensure effective and efficient change implementation. Write communication(s) and detailed strategy information as necessary.
• Create and distribute various service level/operational integration status/progress reports.
• Partner with national teams as appropriate. Participate on local and/or national project and/or governance committees when requested.
• Occasional attendance at board meetings.
• Stay abreast of current industry trends and laws.
• Champion the use of internal and external programs and software to support all roles.
• Other duties may be required.
  
  
  

Skills and Qualifications:

• Excellent customer service and relationship-building background/skills (internal and external).
• Ability to effectively strategize with the overall vision of the organization in mind.
• Ability to work under tight deadlines and consistently meet deadlines.
• Understand how to influence and lead when there is no direct supervisory relationship.
• Consistent, motivating, thoughtful leadership style to lead direct reports.
• Demonstrates effective communication skills consisting of oral, written, and listening.
• Demonstrates problem-solving and solving abilities.
• Ability to draft correspondence and respond to inquiries effectively and independently.
• Ability to read and understand financial statements and budgets.
• Must be proficient with computer programs needed for specific positions including Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint.
• Demonstrates organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Must be able to attend and actively participate in night meetings as required.
• Must work effectively with co-workers, customers, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title, or other respectful identifiers, and; respecting the diversity of our workforce in actions, words, and deeds.
• As it will be necessary to drive to meetings and other locations, the position must have a valid Driver’s License and State mandated vehicle insurance
  
  
  

Education and Experience:

• Minimum five years experience in community management and/or project management demonstrating escalating career progression.
• Minimum four-year college degree required.
  
  
  

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients. Bullet points any specific physical demands such as lifting requirements, standing or sitting, use of keyboard, etc.
  
  
  

Work Location: Las Vegas, NV

Work Hours: Monday to Friday 8am-5pm

What We Offer:

• 11 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match
  
  
  

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit https://bit.ly/NV-Careers.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.