What are the responsibilities and job description for the General Manager/CAM position at FirstService Residential?
Job Overview:
As a GM/Community Association Manager, you'll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.
Your Responsibilities:
- Provide management and leadership to assigned property and book of business.
- Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
- Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
- Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
- Initiate contact with new residents.
- Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
- Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
- Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
- Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.
- Oversee onsite restaurant operations
Skills & Qualifications:
- 3 years of experience in property Operations, Hospitality, or construction
- Bachelor's degree in business or related field
- Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
- Critical thinking, problem solving, judgement and decision-making abilities are necessary.
- Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
- Excellent organization, motivation, leadership, management, and interpersonal skills
- Ability to work with sensitive and/or confidential information.
- Knowledge and ability to apply Florida Statutes and Community documents.
Physical Requirements:
- Ability to lift up to 50lbs following appropriate safety procedures.
- Must be able to stand, sit, walk, and occasionally climb.
- Ability to respond to emergencies in a timely manner.
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
Supervisory Responsibilities
Directly or indirectly supervise associates within the assigned property.
Additional Information
- Schedule: Monday-Friday 8:00am – 5:00pm
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: up to $130,000 annually
Disclaimer Statement
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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Salary : $130,000
