General Manager (High Rise)

Job Overview :

The General Manager has complete charge of the day-to-day operations of first-class, High Rise Luxury Rental Residences and Mixed-Use facilities shared with Hospitality, Retail, Office, and other shared Common Areas. The Role is Responsible for the Operation, Maintenance, Management, Lease Expiration Management, Capital Projects, Financial Reporting, and addiotnal Operational Roles of the Asset. The General Manager collaborates with Residents and Prospects to understand their needs, and ensure the property is effectively managed, relative to the Operations and Marketing Strategies during Lease-up and Stabilization of the Asset. The General Manager will establish rapport, manage relationships and responsibilities with contractors, vendors, and employees. Must have the ability to work a flexible schedule to meet the needs of the Residents, Guest, Contractors, Vendors, and Employees is required. Must be available 24-hours a day, 7-days a week, to supervise Operational issues and emergencies when they arise.

Your Responsibilities :

Administrative

• Negotiates contracts with third parties, for work, including corrective and preventative maintenance, and upkeep in relation to the Common Areas. Supervises the administration and monitors the performance of all work to be performed by staff and third-party contractors, and services rendered by such contracts.
• Communicates with building ownership on a weekly basis regarding issues involving the community; resident concerns; building / operations; employees concerns or changes in personnel; status of units, number currently on the market, number of units resided in by non-residents; new residents; leases and move in’s pending.
• Prepares in Conjunction with Facilities Manager a preventative maintenance schedule and updates when completed.
• Ensures compliance with all applicable laws, rules and in conjunction with Federal Fair Housing Regulations, The State of Texas, and the City of Dallas.
• Manages any unpaid rents and maintenance owed by residents and submits a written delinquency report to the tenant.
• Maintains on-site, necessary Certificates of Insurance provided by Residents for Personal Property and General Liability.
• Oversees and ensures the accuracy of individual TAA Lease files for each unit.
• Maintains files for all correspondence, bids, repair orders and maintenance records.
• Provide Daily Updates to General Contractor regarding warranty and project related coordination on new build.

Personnel

Budget

Safety

Building Access Control

Genera l

Skills & Qualifications :

Education / Training : A four-year bachelor’s degree (Preferably Real Estate Finance, Accounting, Marketing) from an accredited university and equivalent experience in a Luxury Multi-family Building, Mixed-Use Project including Multi-family, Hotel, Condominium, and Retail building operational management.

Experience / Knowledge / Abilities : A minimum of five (5) years of Property Management Experience in Luxury High-Rise required. Management experience includes Multi-Family Luxury Lease-Up, Master Association Coordination and Allocation Billing, Budgeting and Expense controls; Personnel Supervision and Development; Building Management and Interpretation of Maintenance Request. Strong working knowledge of Customer Service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity. Strong interpersonal, time management, and customer service skills required.

Computer Literacy : Proficiency and working knowledge of Yardi, TAA Blue Moon, Building Link, SALTO Access Control, Key Track, and Microsoft Office Suite Applications. Effective communication (written and verbal) skills required.