Lifestyle Manager

Description

Job Overview:

The Lifestyle Manager is a key member of the property management team at a large master planned community. This position requires a polished, creative, enthusiastic professional who can provide outstanding customer service and hospitality while enhancing the vibrancy of the community for residents. This vital role serves as the face of the community and the ambassador for all the lifestyle activities and events. As a FirstService Residential Lifestyle Manager, you will be responsible for planning events and create memorable experiences for your homeowners that cultivate a sense of belonging and ongoing pride in ownership within your community.

Your Responsibilities:

• Work directly with the General Manager to create and implement relevant, innovative, activities, programs and events that build community in the neighborhood.
• Dynamic, motivated self- starter who is detail oriented, and who demonstrates excellent customer service, hospitality, communication, time management and relational skills.
• Ideal candidate is a connector who can positively interact and build relationships with homeowners, developer, potential owners and community members.
• Maintain social media channels daily with creative, relevant content which reflects the vibrant life of the community.
• Produce weekly communication to homeowners, developer and marketing team.
• Set and adhere to the highest standards of performance by personal follow-up to ensure that excellent service is being provided.
• Develop relationships with vendors and sponsors to facilitate activities and events.
• Must have strong discipline, be able to work independently and accomplish projects at a superior level with little supervision.
• This position will be required to work Tuesday-Saturday with occasional evenings.
• Must be able to balance the Lifestyle Budget as well as prepare and "own" expense spreadsheets.

Skills & Qualifications:

• Education/Training/Experience:
  • College level courses in Business, Recreation, Hospitality or Education
  • Two (2) to three (3) years of industry experience preferred
  • Demonstrates working knowledge of Adobe and Office Suite Programs or comparable graphic programs
  • Experience with various social media platforms.
  • Strong written and verbal communication skills, customer service and skills required.
  • Experience with managing a budget.
• Special Requirements:
  • Ability to lift 30 – 50 lbs.; Work in an upright standing or sitting position for long periods of time; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts on a timely manner; Must be a team player.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $70000 / year

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Creating the most desirable residential communities in which to live.

Job Description

Job Title – Facility Administrator

Department: Sited Management

Hours: Full-time

Supervisor:

FLSA Status: Non-Exempt

VP, Onsite Management Division

Position Summary

The Facility Administrator is responsible for working with various committees to support the development and implementation of fun-

filled, lifestyle enriching events and programs. These events and programming are designed to contribute to resident-HOA relations

through social and community involvement, participatory and spectator events, creative and educational coursework, lecture series, travel

clubs, book reviews, fitness classes, etc. This individual will build and foster professional relationships with committee members and

residents to assist in custom-designing programs to encourage resident participation. The Facility Administrator will support management

with a variety of administrative initiatives, homeowner support, vendor oversight and other tasks as assigned. The position requires the

exercise of discretion and independent judgment. Strong organizational, marketing, special event planning, customer service, and

supervisory skills are required with effective interpersonal, writing and oral communication abilities.

Position Responsibilities

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Responsible for working with appropriate committees (i.e. Social, Sports, Pool, etc., where applicable) and volunteers to support

all aspects of event planning including, but not limited to, the development, implementation and marketing of lifestyle events for

the community, all social programs and activities, mailings, managing rsvp’s, negotiation and contracting caterers/ vendors, as

well as facilitating the set-up and tear-down of each event.

Maintains an ongoing Community Book of Events to include, but not limited to, planning sheets, budget, vendors, expenditures,

follow up notes for future planning, etc.

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Coordination of lifestyle initiatives.

Prepare and lead monthly best practice calls for lifestyle SOP’s.

Create and execute all catering processes including contracts, budgets, service staff scheduling and quality service initiatives.

Keep accurate records of expenditure for each event and submit all receipts in a timely and organized manner.

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Works with appropriate committee(s) and volunteers to manage the set up and tear down of all events. Maintains order and flow

during each event. Mediate any issues as they may arise. Insure work site and event safety.

Plan, promote and participate in annual calendar of activities, classes, clubs and ongoing programs that meet the interests of the

community residents. Develop and maintain a master calendar for the community’s events.

Conduct competitive marketing studies and develop plans to attract additional events and revenues, work with

Administrative/Marketing Coordinator to utilize all marketing resources (i.e. community newsletter, E-news, and social media

programming).

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Build partnerships with local businesses and organizations to provide opportunities to engage in various community service

projects and activities in the local area, including the development of sponsorships.

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Create invitations, announcements, and postings to market community programs and promote participation.

Work directly with Administrative/Marketing Coordinator to develop and maintain on-site marketing materials, marketing

signage, Intranet communications and updates, as well as proofing all promotions and written communications.

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Creating the most desirable residential communities in which to live.

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Develops and maintains an effective ongoing homeowner relations plan, implements initiatives, and manages relationships to

ensure a high level of service including timely and complete resolution of homeowner concerns, coordinating special services and

requests as measured by formal and informal feedback and surveys.

Recruit and organize resident volunteers. Attend all social and events committee meetings and events; provide leadership to

social and events committees, give professional event planning advice to committees on their event plans.

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Recognize committee members and volunteers and show appreciation formally and informally.

Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.

Responds to phone calls and correspondence within 24 hours.

Serve as local information resource and reference for homeowners.

Displays exceptional ability to analyze and deal with a variety of situations.

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Prepared balanced petty cash transactions and sends weekly report to accounting.

Uploads any and all invoices, receipts, check requests as appropriate to FSRConnect weekly.

Establishes folders for each committee with copies of any and all appropriate documentation pertaining to events.

Manages client relationships to ensure customer satisfaction and a high level of service including timely and complete resolution

of home owner concerns, coordinating special services and requests.

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Consistently and genuinely demonstrates FirstServices’ values of Loyalty, Integrity, Respect, Fun, Teamwork, Work Ethic and a

Positive Attitude.

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Assists management team in preparation for community meetings and monthly newsletter preparation.

Follows safety procedures and maintains a safe work environment.

Ability to work flexible hours to include weekends.

Performs other job-related duties as directed.

Regular and predictable attendance.

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