Regional Director

Description

Job Overview: As the Regional Director you will lead, mentor and guide a talented and dedicated team to ensure properties are maintained and operated according to the Board and community’s objectives. Compensation: $85k annually, depending on experience  FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities:

• Lead, develop, coach and guide Community and General Managers
• Develop working relationships with board members via regular touch points
• Collaborate with support staff and Community Managers to ensure exceptional service is being provided
• Attend Board meetings alongside the Community Manager
• Review board packets, meeting minutes, mailings, notices and other communications
• Provide support, guidance and recommendations related to association financials
• Handle escalated calls
• Participate in transition meetings and transition tasks
• Conduct property visits and provide necessary support
• Manage watch list
• Partner with internal resources to hire, onboard, train and develop associates
• Support efforts to gain new business

Skills and Qualifications:

• Exceptional interpersonal skills, building and maintaining strong professional relationships
• Strong desire and ability to coach, mentor and develop team members effectively 
• Outstanding written and verbal communication skills 
• Active listener with a talent for diffusing tense situations and resolving conflicts 
• Skilled in identifying potential issues and addressing them proactively 
• Collaborative and cooperative team player with a positive approach 
• Excellent organizational and time management abilities, with a knack for prioritizing tasks 
• Sound judgment and decision-making skills under pressure 
• Adaptable, with the ability to adjust to shifting priorities and demands 

Education and Experience: ·         5 years of successful Homeowner Association property management experience  ·         CAI certification preferred ·         Proficient with MS Office suite

 

Physical Requirements:

• Sit at a desk using a computer in an office setting
• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time

Supervisory Responsibility: Yes Work Location: Gilbert Corporate Office; 161 E Rivulon Blvd Suite Gilbert, AZ 85297      Work Hours: Monday – Friday, 8 hours per day with some evenings and weekends as needed Travel Requirements: Some local travel with use of personal vehicle   What We Offer:

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time   
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.  Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.  Experience exceptional service with a fulfilling career in property management with FirstService Residential.  To learn more about our company and culture, visit https://www.fsresidential.com/arizona/    Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.   FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.   Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.