Resident Services Coordinator

Description

Job Overview:

The Resident Services Coordinator is to assist the Property Manager in the day-to-day operations of the Association. During the evening and overnight shifts, will oversees the status of deliveries, construction, moves and various other issues that need constant monitoring, will assist all Residents with issues that do not need the Property Manager's involvement, regularly walk the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift. The Resident Services Coordinator is responsible for notifying the Property Manager and Maintenance Supervisor whenever a mechanical malfunction or an emergency occurs.

Your Responsibilities:

• Supervise all moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the properties Regulations, reporting any damage to common areas immediately to the Property Manager.
• Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations.
• Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance.
• Retrieve packages for the Residents from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others.
• Proper procedures regarding the release of packages must be followed.
• Relieve the Receiving Clerk as needed.
• Relieve the Front Desk Manager as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association's Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report.

Skills - Qualifications:

• Education/Training: Minimum of High School diploma.
• CPR Certification is desirable.
  Must possess a strong managerial background.
• Experience as a manager managing the Property or building operations, such as staff and service contracts, resident retention and resident improvements is preferred.
• Strong working knowledge of customer service principles and practices.
• Strong interpersonal skills.
• Computer literacy: Proficiency and working knowledge of Microsoft Office Applications.
• Multiple language fluency preferred.

Physical Requirements:

• Physical demands include ability to lift up to 50 lbs.
• Standing, sitting, walking and occasional climbing.
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7.
• Ability to work extended/flexible hours and weekends based on project requirements.
• Driving when necessary.
• Ability to respond to emergencies in a timely manner.

• Schedule: 12pm-8pm (Weekdays - Weekends required)

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $20.00 per hour

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.