What are the responsibilities and job description for the Resident Services Specialist position at FirstService Residential?
Job Title: Resident Services Specialist
Company: FirstService Residential
As the leading residential property management company in North America, we strive to help communities thrive through our dedication, responsiveness, and integrity.
We have been serving communities in Minnesota for over four decades, providing comprehensive property management solutions that cater to their unique needs. From Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul, we have established ourselves as a trusted partner for community associations.
About the Job
The Resident Services Specialist will play a vital role in delivering exceptional customer service to residents by addressing their inquiries, concerns, and requests related to products and services. This individual will be responsible for resolving complaints, errors, account questions, billing, and other queries in a timely and thorough manner.
This role requires strong communication skills, both written and verbal, as well as the ability to work effectively with Property Managers, Regional Directors, internal departments, and the National Customer Care Center. The successful candidate will also possess excellent organizational and problem-solving skills, with a focus on meeting deadlines and working under pressure.
Your Responsibilities
- Customer Service: Professionally handle incoming requests from residents and ensure that issues are resolved promptly and thoroughly.
- Collaboration: Work directly with Property Managers, Regional Directors, internal departments, and the National Customer Care Center to ensure timely resolution of all inquiries.
- Documentation: Document resolution of all interactions within the appropriate systems and applications.
This role involves gathering information from residents, board members, and vendors, accessing their accounts, evaluating their needs, educating them where applicable, and documenting interactions through contact tracking. You will provide quality service and support in various areas, including reviewing and closing homeowner service tickets and Open Calls in Connect.
Key Skills and Qualifications
- Education: Associate's degree in business or related field preferred, or equivalent combination of education and experience.
- Customer Service Experience: 2-3 years of customer service experience in a service industry setting.
- Technical Skills: Strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.). Ability to learn and navigate new technology platforms.
- Property Management or Real Estate Experience: A plus but not required.
What We Offer
As a full-time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. Additionally, you will receive vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.
Compensation: $22 - $23 hourly
Disclaimer
The above information is designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Salary : $22 - $23
