What are the responsibilities and job description for the Client Service Representative position at Firstsource Healthcare?
Client Service Representative
Date: Apr 7, 2025
Location:
La Porte, Indiana, US
Requisition ID: 14918
Description:
POSITION: Client Service Representative
LOCATION: La Porte, IN
SCHEDULE: Monday - Friday, 8:00AM-5:00PM CST
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100 leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering a complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
GENERAL SUMMARY:
Candidate must be able to work in a volume driven, fast paced, environment. It is necessary to complete tasks in accordance with client guidelines and in a quick and efficient manner.
RESPONSIBILITIES:
The principal duties for the Mail Sorter include, but are not limited to:
- Acquire and open the mail
- Identify and separate mail according guidelines
- Dispose of PHI material in approved HIPAA bins
- Excellent attention to detail
- Work without constant supervision
- Able to manage multiple tasks
- Must work until all mail has been processed (clean desk)
- Maintain a high standard of quality
- Comply will attendance and punctuality policy
- Comfortable working in a deadline driven environment
- Good organizational skill
- Must be able to work most work days and Saturdays
- Must be able to work flexible work hours
All other duties as assigned.
- High School Diploma or GED
- Must be able to work Saturday
- Must be flexible to work each day until all mail is sorted (overtime)
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
