Eligibility Specialist

Location: ONSITE at a Medical Facility in Madison, IN

Hours: Monday - Friday 7:30am - 4pm

Pay Range: $18hr - $19 hourly

Due to the nature of this position and healthcare setting, up to date immunizations, including COVID, maybe required.

GENERAL SUMMARY:

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Records all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Reviews system for available information for each outpatient account identified as self-pay.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.

Educational/Vocational/Previous Experience Recommendations*:

• High School Diploma or equivalent required.
• 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.
• Must have a valid Drivers License
• Must have reliable transportation
• Must be willing to be or have been vaccinated for COVID-19

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Computer skills: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $18 - $19