What are the responsibilities and job description for the Customer Service Representative position at Firstsource Solutions?
A company is looking for a Customer Service Representative.Key ResponsibilitiesHandle inquiries and document all incoming contacts to determine their natureInitiate contact with relevant health plan and facility personnel to obtain necessary informationEvaluate data to resolve complaints and assist in reaching departmental goalsRequired QualificationsCall center experience is requiredHealth insurance experience is highly preferredHigh School diploma or equivalent is requiredTwo years of customer service experience is preferredMinimum typing speed of 30 words per minute
