What are the responsibilities and job description for the Bilingual Mortgage Customer Service Specialist position at Firstsource?
Location : Palm Bay, FL
Pay Rate : $17 / hr.
Shift : Agents are scheduled between 8 : 00am-9 : 00pm Eastern, Monday-Friday and will be required to work every 4th Saturday.
Job Title : Mortgage Customer Specialist
Our employees contact homeowners to assist them in catching up on loan payments. We are committed to providing compassionate support to our customers as we help them navigate home loan payments during challenging times.
Duties and responsibilities :
- Identify customer questions, complaints, concerns, and overall needs.
- Provide sufficient answers and solutions to all customer queries.
- Handle customer complaints respectfully and professionally.
- Redirect customers to appropriate departments and teams when appropriate.
- Follow up with callers on complaint / question status, ensure resolution.
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
- Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education :
Experience & Abilities :
Sourcepoint is an Equal Employment Opportunity / Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and / or to successfully test negative will result in withdrawal of the applicant's job offer.
Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Job Type : Full-time
Pay : $17.00 per hour
Benefits :Shift :
Education :
Experience :
Salary : $17
