What are the responsibilities and job description for the Quality Assurance Specialist position at Firstsource?
Job Summary:
The Quality Assurance Specialist will review call recording of internal collectors as well as 4th party law firms to ensure compliance with regulatory and client guidelines.
Duties/Responsibilities:
- Monitor of call recording for both internal collectors and 4th party law firms' agents to ensure guidelines are being followed
- Pull of recording for audit deliverables for all clients and internal departments
- Gather audit deliverables specific to client requests
Required Skills/Abilities:
- Ability to interact and communicate well with clients and law firms
- Excellent organizational skills and attention to detail
- Understanding of applicable state and federal collections law
- Proficient with Microsoft Office Suite and the call recording software
- Adapt to different client guidelines
- Ability to meet client deadlines
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
