What are the responsibilities and job description for the Senior Manager - Capability Development position at Firstsource?
Job Title : Senior Manager - Capability Development
Job Type : Full Time
Grade : E1
Function / Department : Capability Development
Reporting to : Director - Capability Development
Role Description : As the Senior Manager of Capability Development, you will play a pivotal role in nurturing the skills, knowledge, and expertise of our workforce. You will be responsible for creating and implementing strategies to enhance employee capabilities, foster professional growth, and align talent development with company objectives.
Roles & Responsibilities
- Develop and execute a comprehensive capability development strategy that aligns with the organization's goals and long-term vision.
- Design, implement, and manage a range of learning and development initiatives, including training programs, workshops, and e-learning modules.
- Identify high-potential employees within the Capability Development department and design leadership development programs to prepare them for future leadership roles.
- Collaborate with Managers and HR to assess the current skillsets of employees, identify gaps, and create plans for bridging those gaps.
- Develop key performance indicators (KPIs) to measure the effectiveness of capability development programs and track employee progress.
- Establish mentorship and coaching programs to provide personalized guidance and support for employees' professional growth.
- Manage the capability development budget efficiently, ensuring cost-effective investments in employee development.
- Implement and leverage talent development tools, software, and platforms to streamline and enhance learning and development efforts.
- Work closely with department heads and teams to identify specific training needs and collaborate on developing custom training programs.
- Ensure that all quality assurance and training and development activities adhere to relevant industry standards and regulatory requirements.
Expected / Key Results
Top of Form
Top of Form Qualifications
Preferred Work Experience
Competencies & Skills
Firstsource is an Equal Employment Opportunity / Affirmative Action Employer and maintains a Drug-Free Workplace. Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
