Business Process Analyst II

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Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact together–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the team:

Within the Transformation Business Unit, our team is referred to as Transformation Operations. We have oversight to the various teams and functions within the Transformation organization. We look after the progress and processes to help things run as efficiently as possible. Part of our functions includes working with these teams to develop plans for delivering the message to all the other groups within Capital Markets and helps drive our overall adoption. Join our team today!!

About the role:

As a Business Process Analyst, you'll have an exciting chance to create process change by integrating new processes with existing ones and communicating changes to impacted organizations. The primary focus is on process analysis and re-engineering with an understanding of technical problems and solutions relating to current and future business environments.

What you'll be doing:

• Consult with teams to help increase corporate memory and organizational intelligence, smooth knowledge transfer, reduce misinformation/information pollution, and ensure content is easily searchable/findable
• Utilize a combination of Office tools, such as SharePoint, Teams, and Viva Engage, to increase collaboration and engagement
• Create and edit information pages while implementing SharePoint sites and news articles in support of projects
• Help teams effectively use Confluence wikis for knowledge management while implementing Confluence spaces
• Document playbooks that empower teams to create, share, and maintain content effectively
• Coach project teams and help them reach their objectives by using multiple skillsets to increase adoption of processes and tools and increase the project's chances of success.
• Help teams target their communications to the right audiences and use the right tools for the job.

Location: Jacksonville, FL

What you bring:

• Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience
• Ability to increase adoption of new processes and persuade others on the best approach to take
• Experience with PowerPoint, VivaEngage, PoliteMail, SharePoint, Confluence
• Advanced communication skills, both verbal and written, with experience creating professional content and presentations
• Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
• In-depth knowledge of financial services industry practices, regulations and processes
• Knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.