What are the responsibilities and job description for the Business Process Analyst position at FIS Global?
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
1 - 5%Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
About the team:
The Learning Solutions Operations Team has governance of all systems and tools that support Banking Solutions client training and the gaining of product knowledge for the purposes of client onboarding and implementing their FIS products. The team supports day-to-day operations for the broader 80 member Learning Solutions team within Banking to ensure the successful implementation of their new FIS product(s) based on the product training that is developed and facilitated for our clients. Although multiple tools are utilized by Learning Solutions, by far the most prominent is out client-facing learning management system, FIS Academy.
What you will be doing:
Sets up user profiles for new and existing clients to take their product learning on FIS Academy, including client administrators with special privileges to allow for self-serve on the system
Publishes new and revised courses developed by Learning Solutions, as well as other teams that develop content for the system
Ensures client access to the courses, catalog and curricula that are pertinent to each client based on their FIS product portfolio
Develops and executes reporting and analytics which ultimately gets populated to PowerBI for Leadership to develop key metrics and update our KPIs on client learning
What you will need:
5-10 years of Learning and Development experience
3-7 years of Learning Management System Administration (LMS) Experience
Ability to multi-task and be flexible on prioritization
Excellent communication and customer service skills
Ability to lead a dotted-line support team and be a point of escalation for 1st level support issues for Learning Management System (LMS) end-users and administrators
Added Bonus if you have:
Excellent problem-solving and analytical skills
Report writing skills
Knowledge of FIS products and services a plus but not required
Knowledge of Financial Industry preferred.
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
