What are the responsibilities and job description for the Customer Service Associate II position at FIS Global?
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.
About the team:
What you will be doing:
What you will need:
What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
About the role:
As a Customer Service Associate - Consumer, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments.
About the team:
What you will be doing:
- Provide excellent customer service to high-value clients.
- Assisting with account and product inquiries while also performing account maintenance.
- Establish a professional rapport with each client.
What you will need:
- The ability to work in a fast-paced environment.
- Excellent verbal and written communication skills as well as above average computer abilities.
- High school diploma or GED
- Banking experience is preferred
- Experience working in a high-volume call center preferred.
- High school diploma or GED.
What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Follow the link below to apply!
https://fis.wd5.myworkdayjobs.com/SearchJobs/job/US-FL-PIE-11601/Customer-Service-Associate-II_JR0215736
FIS_CSAII5736
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