Operations Software Analyst Seniors

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Job Description

FIS Management Services, LLC seeks Operations Software Analyst Seniors in Jacksonville, FL to support activities for a production processing environment. Install, maintain, and support applications, and major IT (Information Technology) system components and subsystems. Customize specific IT operations management software. Customize the creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components, and network telecommunications fault, configuration, administration, performance, and security functions. Analyze and resolve problems related to failures in application and ancillary software components. Create and maintain complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions. Work closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. Analyze business and technical requirements and translate those requirements into product designs. Develop new technology solutions. document, implement, integrate, and maintain supporting application components for IT operations management software. Suggest technical alternatives to improve and streamline processes and systems. Plan, analyze, and forecast activities to plan projects and tasks. Communicate system architecture to technical and business audiences. Write technical specifications and other forms of documentation. Educate internal users on software capabilities and use. Specialize in the management and support of IT event correlation and analysis software. Participate in the selection and deployment of technology solutions, infrastructure components, product evaluation, and buy vs. build recommendations in support of business needs. Provide technical and leadership support of disaster recovery and business continuity plans. 

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Information Technology or related field and three (3) years of experience in the job offered or a related occupation: deploying highly available critical application into large complex domains using Microsoft Failover clustering; managing and maintaining Geo-redundant distributed file systems to provide highly available replicated access to file servers; designing and supporting highly available Database Server clusters which span multiple data-centers; designing custom CI/CD pipeline tools to deliver automated deployments across multiple locations; performing design and configuring of enterprise Single Sign On (SSO) solutions; and designing and deploying automation activities to enable automated disaster recovery failover. In the alternative, the employer will accept a two (2) years of work experience in the information technology field to satisfy the bachelor’s degree requirement. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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