What are the responsibilities and job description for the Payments Product Support Representative position at FIS Global?
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
5 - 10%Job Description
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?
ABOUT THE TEAM/ROLE
Our team consists of subject matter experts in payments processing who build and maintain strong relationships with clients. We provide education on billing, reports, parameter options, and product enhancements. Additionally, we offer strong and consultative support to both external and internal clients, ensuring they receive the necessary assistance related to our platforms, applications, and other integrated products.
WHAT YOU WILL BE DOING:
• Provide elevated care to strategic clients across payment platforms
• Ensure projects and tasks are completed with client satisfaction in mind
• Handle multiple complex situations requiring analysis and research
• Collaborate cross-functionally with internal partners and clients
• Engage in a high volume of client interaction
What you will bring:
• 3- 5 years banking experience preferred
• 2 years of direct client communication.
• Client success/Account management skills
• The ability to work independently
• You are an excellent communicator and strong problem-solver
Added bonus if you have:
• Knowledge of FIS payment experiences processing products and solutions
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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