Product Support Representative III

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Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:

Primary liaison for service side of the client relationship, building of relationships with client contacts and coordination of the client loyalty process. Individual contributor role. Experienced professional with experience in a client support role and some domain knowledge. Able to act independently to manage client issues, client engagement, client communication and issue triage. Coordinate and work with other functional and technical teams to resolve issues for clients.

What you will be doing:

• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Provide in-depth product support to FIS clients by resolving incoming inquiries.

• Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Must be able to work rotating shifts up until 8 pm ET and occasional weekend coverage (that would be for limited hours and remote).

• This position is located at our Jacksonville, FL location.

• Prefer degree, and/or knowledge, in finance, accounting, economics

What you bring:

• Bachelor’s degree in computer science, finance, math, or economics/accounting

• 2-3 years of experience in a similar role

• Prior banking or finance related experiences a plus

• Documents client information and recurring technical issues to support product quality programs and product development

• Strong analytical skills and triage skills

• Self-starter with proven ability to work independently

• SQL server skills preferred

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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