Service Delivery Analyst Seniors

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Job Description

FIS Management Services, LLC seeks Service Delivery Analyst Seniors in Jacksonville, FL to responsible for utilizing specialized knowledge of FIS technologies to provide technical support for a software production processing environment. Apply expertise with the proprietary tools to install, maintain, and support the application and source code, as well as its components and subsystems including third party software. Utilize unique knowledge of business technologies to detect, diagnose, and report related problems. Leverage expert understanding of FIS tools to analyze and resolve incidents, problems, or known errors related to failures in

application and supporting software components. Provide expert technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption. Apply expert understanding of proprietary methodologies to create and maintain complete documentation relative to the support of application software. Provide expert and specialized consultations to internal users regarding software capabilities and use. Leverage specialized knowledge of company technologies to follow FIS-specific escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner. Utilize appropriate diagnostic tools to isolate and resolve incidents, problems or known errors. Assist

development teams in requirements definition, system design and delivery of projects. Apply unique understanding of proprietary technology to verify technical specifications for development projects and act as project liaison/Services Delivery advocate on projects. Utilize knowledge of company methodologies to plan and support application specific disaster recovery activities including development and maintenance of documentation. Demonstrate expertise with FIS tools to conduct production support validations and certifications and accept turnover from development. Provide standardized operational reporting metrics to business as well as information technology management. Leverage unique knowledge of FIS tools to monitor and maintain product availability, capacity, and performance for products based on defined service level. Provide support to the application security functionality and related administrative and audit services. Apply specialized understanding of proprietary technology to participate in change management reviews, confirmation of changes implemented and validate associated documentation.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Applied Computer Science, Computer Engineering, or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: working with Temenos T24 - COB, jbase, infobasic language to write subroutines in Temenos T24; performing web component connectivity and Temenos Message Queue and WebSphere MQ 9 with Temenos T24 TAFC, TAFJ, Interfaces, and tcserver; building, performing integration, packaging and performing release management using BCON package and Core File installations with Temenos T24; and performing automation with tools including shell scripts, perl scripts, powershell, control-M, bitbucket, Jenkins and Artifactory. In the alternative, the employer will accept a Master’s degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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