What are the responsibilities and job description for the PROGRAM MANAGER, PROFESSIONAL SERVICES position at FIS?
Job Description
The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact together-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know : Are you FIS?
About the team :
Join our Professional Services team today! You'll have an exciting opportunity to support our Capital Markets organization while liaising with multiple FIS departments, including Client Services, Professional Services, Development and Sales, to ensure seamless communication and collaboration with a dedicated financial client.
About the role :
The Program Manager will manage various projects, programs, and commercial discussions across one of our Tier 1 financial clients. This position requires a proactive individual who can handle complex tasks and foster strong relationships with both internal teams and the client's leadership.
Projects are likely to include large numbers of staff working on different phases of activity. The ability to manage multiple 'moving parts' therefore needs to be balanced with the ability to manage and lead potentially large groups and virtual teams of professional staff. A key element of any successful delivery needs to be business profitability, therefore the ability to demonstrate large scale budgetary management is crucial.
What you will be doing :
- In conjunction with the Capital Markets stakeholders, initiate and set goals for programs and projects according to the strategic objectives of the business
- Plan the programs from start to completion
- Ensure the product delivery program (BA, dev, QA i.e. 'build'), the implementations projects and the support teams (MSPC, AMS, Customer Services) are aligned
- Define evaluation strategies to monitor performance and determine the need for improvements : work with the Dev Manager, QA Manager, different Project Managers to define and adapt those strategies.
- Participate / lead various communication programs and activities (Steering Committee, Operational Committee, C-Level Executives)
- Formulation, organisation and monitoring of multiple, large, often inter-connected projects
- Oversight, composition and ownership of the delivery strategy
- Responsibility for leading and evaluating Project Managers and other staff
- Strictly control and manage deadlines, budgets and activities
- Assume full responsibility for the portfolio performance
- Be a point of escalation for higher scope issues
What you bring :
What we offer you :
What we offer you : At FIS, we are as committed to growing our employees' careers as our own business. We offer :
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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