What are the responsibilities and job description for the Technical Support Representative Senior position at FIS?
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of ScienceTravel Percentage :
0%Job Description
About FIS
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role
As a Technical Support Representative your skills will be on the front lines every day. While working directly with colleagues, you'll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.
About the team
The successful candidate will be joining a team of Tier II Desktop Support technicians who are responsible for supporting the FIS colleagues located on the US East Coast and Canada. The primary function of this candidate will be the hands-on support of the West Deptford (soon to be Cherry Hill) and Voorhees New Jersey locations.
The West Deptford New Jersey location consists of the Item Processing and Lockbox Business units. There are upwards of 150 people on site each day and the location are comprised of a corporate and production network. The FIS ITDS local support person on site is responsible for not only break fix and BAU requests but also acts as a liaison between the Business Unit IT and FIS Corporate Systems.
What you will be doing
The Technical Support Representative Specialist will provide Tier II support and maintenance within the organization's desktop computing environment.
The successful candidate will provide professional, prompt customer support within a very demanding and sometimes high-pressure environment.
Excellent communications skills are a must.
Provide Desktop, Laptop, Tablet, and Mobile device support. This includes a combined HP/Mac environment and Samsung/Apple in the mobile phone environment.
Provide application support to Microsoft 365 Cloud based suite.
Ensure compliance and adherence with hardware and software inventory in coordination with Asset Management Team.
Receive and respond to incoming calls, tickets, chats, walk-ups, and/or e-mails regarding colleagues' issues.
What you bring:
3 - 5 years of experience preferred.
College diploma and combination of related work experience.
Experience in maintenance and support of various Video Conference Systems including Crestron.
Documentation of procedures utilizing ServiceNow.
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications.
Prioritize workload out of ticket queue. Knowledge of when to Escalate problems to management.
What we offer you
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
* Flexible and creative work environment.
* Diverse and collaborative atmosphere.
* Professional and personal development resources.
* Opportunities to volunteer and support charities.
* Competitive salary and benefits.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
For positions located in the US, the conditions below apply.
If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
