Production Supervisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Production Supervisor do?

The Supervisor of Production manages a production team by providing instructions, task assignments, and performance monitoring to ensure productivity and efficiency. Responsibilities include meeting production goals, analyzing metrics, addressing inefficiencies, and implementing improvements. They maintain high product quality through regular checks and control measures, addressing any deviations. The role also involves offering training, guidance, and motivation to enhance team skills, fostering teamwork, resolving conflicts, and promoting a positive work environment.

What you will do:

• Providing coaching, support, and career mentorship to associates, guiding performance improvement and career development.
• Ensuring associates comply with company policies, administering performance management, giving constructive feedback, and implementing necessary training and professional development.
• Maintaining and reviewing department procedures for accuracy and adherence.
• Monitoring team metrics to reflect work availability, output goals, and achievements, sharing them daily to drive excellence and accountability.
• Conducting regular quality checks, reviewing performance reports, identifying improvement areas, and implementing measures to enhance team performance.
• Leading workflow distribution and inventory management to meet network timeframes and service levels, resolving complex client concerns and disputes.
• Participating in recruitment activities, including conducting interviews and making hiring recommendations.
• Identifying process improvements and managing change to meet departmental objectives effectively.

What you will need to have:

• Basic knowledge of the payment processing industry: Understanding the fundamentals of payment processing, including payment acceptance, disputes, and transaction recoveries, will be crucial in effectively leading the team and making informed decisions.
• Familiarity with payment network regulations: A solid understanding of payment network regulations and guidelines will help ensure compliance and adherence to industry standards when handling payment disputes and transaction recoveries.

What would be great to have:

• 3 years in the Banking or Credit Card industry.
• Bachelor’s degree in business management or a relevant field; and/or equivalent military experience.
• Enthusiasm, inquisitiveness, drive, and initiative: Having a positive and enthusiastic attitude, being curious about new developments in the industry, and demonstrating drive and initiative will contribute to your success as a leader and in keeping up with the ever-evolving payment processing.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.