What are the responsibilities and job description for the Supervisor Collections position at Fiserv?
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Supervisor Collections
Job Summary: We are seeking an experienced and dynamic Supervisor to join our team in Coral Springs. The Collections Supervisor will focus on leading a team of collection agents, setting performance standards, and ensuring exceptional team performance and customer experience.
What You Will Do
We value our associates and strive to create a culture of respect that makes a positive impact where we work and live. At Fiserv, you'll have the opportunity to lead the industry forward by delivering innovative solutions and experiences aligned with the speed of life.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Supervisor Collections
Job Summary: We are seeking an experienced and dynamic Supervisor to join our team in Coral Springs. The Collections Supervisor will focus on leading a team of collection agents, setting performance standards, and ensuring exceptional team performance and customer experience.
What You Will Do
- Supervise and provide leadership to the collections team.
- Monitor and guide collection agents to ensure adherence to company policies and legal requirements.
- Develop and implement strategies to improve team efficiency and effectiveness.
- Perform regular performance evaluations and provide feedback and training to staff.
- Handle complex or escalated customer interactions with poise and professionalism.
- Ensure accurate documentation of important collection activities.
- Collaborate with other departments to develop solutions to customer payment problems and improve collection rates.
- Prepare and analyze team performance reports, making data-driven decisions for improvement.
- A minimum of 3 years in a leadership role, preferably in collections or customer service.
- Proven experience in a supervisory role within collections or a call center environment, managing a minimum of 6 subordinates.
- Excellent leadership and team management skills.
- Demonstrated analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in software, CRM systems, and Microsoft Office Suite.
- Degree in finance, business administration, or a related field.
- Understanding of the Fair Debt Collection Practices Act
- Certifications or additional training in collections, customer service, or leadership.
- Familiarity with regulatory compliance standards within the financial services industry.
- Bilingual skills, particularly in Spanish or another language relevant to the client base.
- Proven ability to implement process improvements and training programs.
- Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, including vacation, sick leave, and holidays
- Opportunities for professional development and career growth
- Supportive and inclusive work environment
- Employee wellness programs and resources
We value our associates and strive to create a culture of respect that makes a positive impact where we work and live. At Fiserv, you'll have the opportunity to lead the industry forward by delivering innovative solutions and experiences aligned with the speed of life.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank You For Considering Employment With Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our Commitment To Diversity And Inclusion
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
