Operations Assistant - Receptionist

Fish & Richardson, the premier global intellectual property law firm, is trusted by the world’s most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish’s Boston team in our fast-paced Operations Department as an Operations Assistant - Receptionist.

How Will You Make a Difference?

• Answer phones and direct calls. Operate a multi-line telephone console in order to relay incoming, outgoing and intra-system calls. Direct telephone calls to appropriate attorneys and staff. Take messages for visitors and staff.
• Meet and greet clients and visitors to the office, ensure proper clearance and routing (including use of The Receptionist visitor management kiosk) of such parties in accordance with firm policies, which includes providing visitor badges to all visitors.
• Schedule conference rooms and attorney visiting offices and maintain records.
• Contact building management regarding maintenance and/or visitor/vendor access issues.
• Schedule video conferences and keep track of connections and equipment. Arrange conference calls.
• Assist with hoteling software and staff/attorney workspace scheduling issues.
• Assist with coordination of office social events (i.e., summer outing, holiday party, monthly socials, staff appreciation day, etc.) as requested by Office Manager.
• Work with local caterers to manage and order all food requests for in-house meetings.
• Assist with administrative tasks to support the Operations Department, Practice Groups, and other administrative groups as requested by the Office Manager.
• Receive, code, and forward invoices to accounting. Follow up with accounting regarding any problems with invoices.
  
  

What Will You Bring to the Table?

• High school diploma or equivalent.
• 1 years professional office related experience.
• Demonstrated understanding of the law office and departmental policies and procedures is preferred.
• Experience working in/with hospitality/catering services
• Ability to organize and prioritize numerous tasks and complete them under time constraints.
• Ability to work well within a team-oriented environment and contribute to effective team relationships.
• Interpersonal skills necessary to communicate by telephone and in person with a diverse group of visitors, vendors, attorneys, and staff to provide information with courtesy and tact.
• Ability to work in the Boston office 5 days per week is required
  
  

Why Fish?

When You Join Our Team, We Offer

• Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement
• Award-winning retirement and profit sharing plans with employer contribution
• A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives
• A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement
  
  

Our Commitment to Diversity

As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.