What are the responsibilities and job description for the Head Server position at FISH SHOP?
Primary Responsibilities:
- Cultivate meaningful interactions with new and returning guests to build rapport.
- Maintain efficient and friendly service standards while delivering a memorable dining experience to each guest.
- Maintain a thorough understanding of the menu, including daily specials, allergens, and dietary restrictions.
- Offer order suggestions and answer guests' questions.
- Take food and beverage orders and input them accurately into the POS system.
- Communicate with other departments about specific guest requests and table needs
- Ensure complete execution of and adherence to proper allergy procedure.
- Verify guest identification and managing age requirements for alcohol consumption.
- Efficient use of the POS system to take orders and manage transactions.
- Process payment transactions efficiently and accurately including following accurate cash handling procedures
- Keep the dining area neat and pleasant throughout service
- Follow proper tray-handling procedures for drink running
Additional Responsibilities:
- Assisting in the training and supervision of support staff.
- Thorough cleaning and sanitizing of the dining room area and equipment.
- Adhere to all company policies and health code regulations.
- Participate in the inventory management and restocking of bar supplies.
- Handle guest inquiries and requests courteously and efficiently.
- Follow and execute all side work lists provided by the company.
- Assist team members as needed.
- Participate in team meetings and training sessions as required.
- Perform other duties as assigned by the manager.
License Requirements:
- Valid food handler certification
- TIPS Certification
Requirements:
- Have the ability to work fast & efficiently under pressure
- Have the ability to multi-task & handle high-volume
- Have the ability to effectively communicate guest issues or operational concerns
- Be well-organized, detail-oriented & socially perceptive
- Be an active team player & receptive to direction
- Be able to deliver an excellent customer service experience
- Must be able to stand for extended periods of time
- Must be able to lift 30 lbs
- Must be able to perform repetitive bending, stopping, twisting, and lifting of products and supplies
