What are the responsibilities and job description for the Credit Card Analyst position at Fishback Financial Corporation?
Job Description:
This remote position can be located in South Dakota, Minnesota, or Iowa.
A Credit Card Analyst serves as a subject matter expert within the Credit Card department, balancing both collaborative and independent tasks that require self-initiative. Key responsibilities include supporting projects, gathering, and analyzing data, generating reports, training team members, and providing backup to ensure daily processes are completed. Additionally, the Credit Card Analyst contributes to the development, implementation, and analysis of card programs aimed at enhancing customer acquisition and overall program profitability.
Qualifications: This person should have a bachelor’s degree and at least four years of related work experience, or the equivalent. Credit card experience or experience handing credit card-related tasks in other areas of banking is strongly preferred. Must demonstrate excellent customer service, analytical, problem-solving, and communication skills, both verbal and written. Additionally, the candidate should be highly organized, capable of maintaining confidentiality, and exercising discretionary judgment. An aptitude for detail and the ability to prioritize multiple tasks to meet deadlines are also essential.
Principal Responsibilities:
1. Represent the Credit Card Department on projects; including completing project-related work and consolidate collected data for audits and examinations.
2. Strategize Continuous Improvement initiatives to contribute to process improvements, operational efficiencies, and superior customer service.
3. Conduct quality checks on all critical daily functions within the department and respond to department emails and phone calls as needed to ensure adherence to established performance standards. Engaging with third-party vendors to resolve escalated inquires in a prompt and professional manner. Provide analytical support to enhance efficiencies and program profitability through market, customer, and program analysis, as well as developing program requirements and procedures.
4. Facilitate reviewing, maintaining, and updating department procedures annually.
5. Review account or portfolio activity, ensure accuracy, address findings, and implement processes to reduce risk, improve customer service, and increase revenue.
6. Support efforts towards automation and efficiencies.
7. Maintain an understanding of industry regulations, products, technologies, and trends.
8. Act in accordance with FBT policies and procedures as set forth in the employee handbook.
Adhere to compliance procedures and participate in required compliance.
The anticipated salary range for this role is between $50,835.75 and $68,628.03. This range is a good faith estimate for the position. The actual compensation offered to a candidate may differ based on various factors, including the individual’s relevant experience, training, skills, work location, and other considerations. For those in eligible roles, we offer incentive compensation based on individual performance. Furthermore, this role may qualify for a variety of benefits, such as Medical, Dental, and Vision insurance, Health Savings Accounts, 401(k)/ESOP, Paid Time Off, Flexible Work Arrangements, Paid Parental Leave and Student Loan Repayment Assistance. Learn more at www.bankeasy.com\careers
Compensation Grade
Salary Grade 5First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.
Salary : $50,836 - $68,628
