What are the responsibilities and job description for the Work-from-Home Client Service Representative position at Fisher Agencies American Income?
About Us :
Fisher Organization is the New England division of American Income Life. Our mission is to protect the members of Labor and Credit Unions and various Associations of New England, as well as as many working families as possible throughout the region. We strive to become the premier in-home supplemental insurance company in New England while maintaining a company culture that promotes personal growth and striving to make a positive impact on our clients’ lives.
Location : Remote,
Fisher Home Office 222 Forbes Rd #101, Braintree, MA 02184)
Schedule : Flexible, Anywhere! Work in your preferred time zone
Boston #1 Top Places to work
The Role :
We’re seeking a motivated individuals to lead and inspire a remote team, deliver exceptional client service, and grow into a leadership role. If you’re passionate about leading from anywhere and want to take your career to the next level, this is the perfect opportunity.
Responsibilities :
- Client Support : Handle inbound and outbound client communications via phone, email, and virtual platforms, resolving inquiries with professionalism and efficiency.
- Relationship Building : Develop and maintain strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
- Problem Solving : Address client concerns with a proactive approach, ensuring quick resolutions and a seamless experience.
- Process Improvements : Identify and implement strategies to enhance client satisfaction and streamline service delivery.
- Collaboration : Work closely with cross-functional teams to address client feedback and implement innovative solutions.
- Documentation : Maintain accurate records of all client interactions, ensuring compliance with organizational and industry standards.
Qualifications :
Benefits :
Work Location
Multiple locations - excluding residents of New York, Minnesota and California.
Industry : Insurance / Finance
Ready to take the next step?
If you’re excited to lead, grow, and make an impact from anywhere, we’d love to hear from you! Apply today and join a team that’s redefining remote work and professional success.
