What are the responsibilities and job description for the Fulfillment Operations Manager position at Fisher Investments?
It’s an exciting time to be a member of the Fisher Investments Facilities and Fulfillment Management team as we’re investing heavily in the future of our firm’s daily business operations. Our business is growing both domestically and internationally, which emphasizes the need to grow and scale an unparalleled team that continues to provide an accessible, efficient and safe work environment for Fisher staff across the globe.
The Opportunity
As the Fulfillment Operations Manager, you will be tasked with serving as the primary liaison between our Plano, TX based Facilities and Fulfillment teams. Reporting to our Vice President of Fulfillment Operations, you will ensure the smooth daily operation, workflow efficiency, and seamless communication between those two departments. To do this, you will leverage your extensive knowledge of operations, logistics, and facilities management.
The Day-to-Day
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
The Opportunity
As the Fulfillment Operations Manager, you will be tasked with serving as the primary liaison between our Plano, TX based Facilities and Fulfillment teams. Reporting to our Vice President of Fulfillment Operations, you will ensure the smooth daily operation, workflow efficiency, and seamless communication between those two departments. To do this, you will leverage your extensive knowledge of operations, logistics, and facilities management.
The Day-to-Day
- Cross-Department Coordination: Acts as the main point of contact between Facilities and Fulfillment teams to align operational goals, address challenges, and improve efficiencies
- Process Optimization: Identifies bottlenecks in workflows, propose solutions, and implement process improvements that enhance productivity and reduce downtime
- Facilities Support for Fulfillment: Ensures that all fulfillment-related infrastructure (e.g. material handling equipment, storage solutions) is optimized for operational efficiency
- Collaborate with Facilities and Fulfillment leadership to forecast space, equipment, and resource needs based on business demand
- Support facilities staff with office moves and rising desk repairs and other light duty functions
- Bachelor's Degree or equivalent
- 5 years of operations, logistics, and Facilities/Fulfillment experience
- Must be able to perform physical exertion: walk, reach, stoop, kneel, and climb ladders
- Must be able to carry objects weighing 50 pounds
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
- This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
