What are the responsibilities and job description for the Factory Service Technician - Boston position at Fisher & Paykel Appliances, Inc.?
The Role
About the Position
We are seeking a Factory (Appliance) Service Technician in Boston to be the F&P brand ambassador for repairs and transform moments of panic into moments of delight for our clients by assessing and fixing our products within their homes.
You Will:
Be the first face our customer sees when dealing with an appliance that needs to be repaired
Manage the territory by driving our F&P-branded vans to appointments and repairing products
Manage van stock and ensure spare parts inventory, ordering parts when needed
Complete all paperwork and documents related to service work in a timely manner and communicate effectively with both the client and internal team of progress or obstacles to resolving customer issues
Develop and maintain superior product knowledge through all training media, service manuals, and training sessions
Work cross-collaboratively with the sales team to service any of our dealers within the territory
You Have:
One to three years of appliance repair and troubleshooting experience
Ability to read/interpret/understand documents such as schematics and diagrams and use tools and equipment for diagnosing and completing repairs
Must have a valid driver's license and acceptable motor vehicle record (will drive a company vehicle)
Licensed with EPA for Sealed System refrigeration repairs preferred but not required
Experience servicing Fisher & Paykel Appliances preferred
Our Benefits at a Glance
In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:
- 401K with company match
- Competitive Employer HSA Contribution
- Pet Perks
- Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees accrue 20 days of paid vacation starting year 1. We also offer 12 company holidays per year.
- Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all our people 26 weeks’ paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as two weeks of paid leave for partners to spend time with their growing families.
- Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
- Leadership and Career Development programs
- Exclusive Employee discounts on all F&P products
- Role-specific Company Bonus
The salary range for this position is $25 - $32/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Salary : $25 - $32
