What are the responsibilities and job description for the Tech Support I position at Fishers Technology?
Fisher's Technology
Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years.
Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.
Position Summary
Fisher’s is seeking to fill our Tech Support I position on our Unified IT support team with a qualified individual who has strong attention to detail, is process and detail oriented, and provides an exceptional customer experience. They will collaborate closely with other members of the Unified IT team and be responsible for supporting computers and network systems remotely for Fisher’s customers.
Roles & Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Identify, research, and resolve technical issues for end-users on a variety of issues.
- Assist customers with basic problem-solving in an easy-to-understand way and be able to communicate technical concepts to non-technical people.
- Follow up with IT tickets to ensure issues have been resolved.
- Serve as primary point of contact for customer concerns.
- Report daily and hourly activities in the Customer Relationship Management tool, ConnectWise PSA (Professional Services Automation).
- Assist in other special projects and assigned duties as needed.
Qualifications:
- 1-2 Years of experience of IT technical support experience preferred.
- Experience assisting customers via phone, live chat, email, and web form submissions.
- Familiarity with Microsoft, Google, hardware, and software related to technology
- CompTia A , Sec , and/or Net certification preferred, can become certified within the first 90-days of employment with Fisher’s if you do not have current certification.
- Proven analytical and problem-solving abilities.
- Excellent communication skills, both verbal and written.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Ability to prioritize customer service.
- Must be able to lift 25 lbs. frequently, 50 lbs. occasionally.
Fisher’s Technology offers an extensive benefits package that includes the following:
- Medical, Dental, & Vision Insurance
- Life Insurance
- Additional Voluntary Life Insurance
- Paid Time Off
- Paid Holidays & Extra Floating Holiday
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Hospital Indemnity
- Short & Long Term Disability Insurance
- Accident & Critical Illness Insurance
