Tech Support II, Corporate

Fisher's Technology
Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last fifteen years.

Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

Position Summary
Fisher’s Technology is seeking a motivated and detail-oriented Tech Support II, Corporate to join our Internal IT Team in Boise, ID. This role serves as a Tier 2 technician, supporting both day-to-day technical operations and strategic IT initiatives across our organization. The ideal candidate is hands-on with troubleshooting, experienced with Microsoft 365 and endpoint support, and is ready to take ownership of project tracking, documentation, and internal process improvements.

This is a growth-oriented role designed for individuals who want to expand beyond helpdesk tasks into a broader internal IT function, contributing directly to infrastructure and service delivery as the team evolves.

Roles & Responsibilities

Technical Support

• Troubleshoot issues related to Windows OS, Microsoft 365, VPN, printers, and business applications.
• Support user onboarding/offboarding, including account setup and hardware deployment.
• Deploy and configure laptops, desktops, peripherals, and mobile devices.
• Monitor endpoint alerts and assist in resolving conditions flagged by RMM tools.
• Track and update tickets in ConnectWise PSA (or JIRA).
• Deliver on the Service Level Objectives (SLOs) from the company and meet KPI expectations.

Asset & System Maintenance

• Assist in lifecycle tracking of IT assets: tagging, tracking, replacement coordination, and decommission.
• Support patching, update rollouts, and device compliance activities.
• Identify and recommend improvements to technical support workflows and documentation standards.

Project & Internal Support

• Coordinate logistics for hardware refreshes & procurement, software deployments, and licensing audits.
• Prepare internal status updates and help document project deliverables and SOPs.
• Track internal IT project tasks, schedules, and checklist alongside the IT Manager.
• Serve as secondary point of contact for vendors on IT-related procurement and logistics.
• Assist the IT Manager by preparing documentation, tracking tasks, and providing on-site support during infrastructure-related projects.
• Travel for IT project tasks, as needed.
• Participate in on-call rotation for after-hours support.

Process Optimization & Documentation

• Maintain and update IT documentation, playbooks, how-to-guides, and knowledge base articles.
• Recommend improvements to support workflows and team coordination processes.
• Participate in planning meetings and contribute to action item tracking.
• Identify recurring user issues, process gaps, or tool inefficiencies and relay findings to the IT Manager for continuous improvement planning.

Technical Qualifications

• Preferred: Basic understanding of the following for support:

  • Cloud Infrastructure (Azure, VMware, HyperV).
  • Networking Infrastructure (TCP/IP, VLANs, DNS, DHCP, and VPN),
  • Networking SD-WAN technologies, and firewall solutions (Cisco, Meraki, Fortinet,).
  • PowerShell scripting for task and automation.

• Required: Intermediate understanding of the following for support and configuration:

  • Microsoft 365 Business apps (Exchange Online, SharePoint, Teams, etc) and Intune.
  • Microsoft 365 Admin Center for administrative tasks.
  • Server Infrastructure (On-prem hardware, Active Directory, AD Sync, etc).

• Required: Advanced understanding of the following:

  • Troubleshooting of hardware, systems and software for remediation efforts.
  • Understanding of common user issues for resolution.
  • Understanding of the OSI Model and troubleshooting steps for resolution.

Certifications:

• CompTIA Network or Security .
• Cisco Certified Network Associate (CCNA) or equivalent, preferred.
• Preferred Microsoft Certifications:
  • Azure Administrator Associate (AZ-104)
  • Endpoint Administrator Associate (MD-102)
  • Microsoft 365 Administrator (MS-102)
• ITIL Foundations (preferred)

Qualifications:

• 2-4 years’ equivalent experience in IT Support, preferred.
• Excellent communication and customer service skills, both on the phone and in writing.
• Ability to communicate technical issues clearly and effectively to non-technical stakeholders.
• Strong ability to work in a team environment, providing training and support to junior team members and stakeholders.
• Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50 lbs. with assistance.
• Clean driving record.

Fisher’s Technology offers an extensive benefits package that includes the following:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance
• Hospital Indemnity