Behavioral Health Office Administrator

FISHING POINT HEALTHCARE:

State-of-the-art medical services and skilled in-home health care should never be out of reach. The Nansemond Indian Nation founded our rapidly growing health organization to support individuals in the greater Tidewater community who have limited access to quality healthcare. Fishing Point Healthcare provides professional, personalized care that is comprehensive, consistent, and convenient to keep lives in healthy motion.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for checking, maintaining, and following up on patient eligibility, scheduling, and management of administrative patient needs
• Facilitate the onboarding of new patients by reviewing their Intake Paperwork, completing and conducting the patient intake call
• Patient registration in the Electronic Health Record
• Assist new and established patients with scheduling consultations and appointments
• Create and prep new patient charts as part of the intake process
• Communicate with clinicians and patients often throughout the day via email, phone call, text, and instant messaging
• Manage and update information in the CRM as clients are processing through the intake process
• Support clinicians with internal and external referrals and scheduling
• Other duties as assigned

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

HRSA Loan Repayment/Tuition reimbursement

Vision insurance

POSITION REQUIREMENTS / QUALIFICATIONS:

• High School Diploma
• 1 year experience in an administrative, client-facing position
• Ability to manage multiple systems concurrently, including but not limited to EHR, CRM, email, referral/marketing platforms, and phone systems
• Should be sensitive to cultural differences that clients or patients present with.

Compensation:

$24.00-$29.00/Hr

Other Requirements:

Applicants will be required to authorize a background check and submit to drug testing. Failure to do so will disqualify applicants for consideration for the position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NOTICE: Qualified Native Americans will be given preference in employment as required by the Indian Self-Determination and Education Assistance Act (25 U.S. 450, ET. Seq) including other relevant laws. In accordance with Title VII of the 1984 Civil Rights Act, Sections 701(b) and 703(1), preference in filling all vacancies may be given to qualified American Indian candidates. In other than the proceeding situations, the Tribe is an Equal Opportunity Employer (EOE).

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Administrative: 1 year (Required)
• client-facing: 1 year (Required)
• EHR systems: 1 year (Preferred)
• CRM software: 1 year (Preferred)

Ability to Commute:

• Chesapeake, VA 23320 (Required)

Ability to Relocate:

• Chesapeake, VA 23320: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23