Medical Office Receptionist

SUMMARY OF POSITION:

Job Summary: Fishing Point Health Care is a Primary Care office that is seeking a full-time Medical Office Receptionist. The front desk receptionist plays a crucial role in day-to-day operations, they are the first point of contact for patients, visitors, and medical staff in a healthcare facility. Their role is essential to ensure a smooth and efficient functioning front desk area. The Medical Office Receptionist is responsible for providing exceptional customer service, managing patient check-ins and check-outs, scheduling appointments, and handling administrative tasks at the front desk. This role plays an important part in creating a positive and organized experience for patients and supporting the overall efficiency of the facility.

PRIMARY DUTIES AND KEY RESPONSIBILITIES:

Patient Check-In and Registration:

· Greet and assist patients as they arrive at the office.

· Verify patient information, including insurance details, and update records as necessary.

· Collect and accurately record patient demographics and medical history.

Appointment Scheduling:

· Schedule appointments for patients, ensuring efficient use of provider's time.

· Manage the appointment calendar, reschedule appointments when necessary, and send appointment reminders to patients.

Phone and Email Communication:

· Answer incoming calls and direct them to the appropriate department or individual.

· Respond to patient inquiries, requests for information, and appointment-related questions via phone or email.

Insurance Verification and Billing:

· Verify patient insurance coverage.

· Explain insurance policies and billing procedures to patients.

· Collect co-payments and outstanding balances from patients at the time of service.

· Obtain Prior authorizations when needed.

Medical Records Management:

· Maintain and update patient records, ensuring accuracy and compliance with privacy regulations (HIPAA).

· Retrieve and file medical records as needed.

Office Administration:

· Maintain a clean and organized front desk area.

· Manage office supplies and notifying management when supplies are low.

· Assist with other administrative tasks, such as data entry, scanning, and filing.

Patient Assistance:

· Aid and support patients with mobility issues, filling out forms, or other special needs.

· Address patient concerns and direct them to the appropriate staff members for resolution.

Adherence to Policies and Regulations:

· Ensure compliance with all relevant healthcare regulations, including HIPAA.

· Follow office policies and procedures to maintain a safe and efficient work environment.

Other duties as assigned.

POSITION REQUIREMENTS / QUALIFICATIONS:

· High school diploma or equivalent

· Previous experience in a medical office (1-3 years)

· Strong computer skills and proficiency with office software (e.g., electronic health records, scheduling software, and Microsoft Office). Medical software- Advanced MD (preferred).

· Previous experience in Primary care (Preferred)

· Excellent interpersonal and communication skills.

· Attention to detail and the ability to multitask in a fast-paced environment.

· Knowledge of medical terminology and insurance processes is a plus.

· Ability to lift and move up to 50 lbs.

· Successfully pass a background check to include criminal, and drug screen.

SCHEDULE:

• 8-hour shift
• Monday through Friday (No Weekends)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• HRSA Loan Repayment/Tuition reimbursement
• Vision insurance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Paid time off
• Vision insurance
• Wellness program

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)
• Medical software- Advanced MD: 1 year (Preferred)
• Primary care: 1 year (Preferred)
• Insurance processes: 1 year (Preferred)

Ability to Relocate:

• Newport News, VA 23607: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22