Customer Support Specialist

Overview

FUJIFILM Irvine Scientific, Inc. is  hiring a Customer Service Specialist. The Customer Service Specialist will be responsible for administrative, customer service and entry-level sales support for the LAL Sales Division.

FUJIFILM Irvine Scientific, Inc. is a global leader in the innovation and manufacture of cell culture solutions for Life Science and Medical markets, providing products and services that assist customers in advancing healthcare initiatives. Working across discovery research, cell and gene therapy, reproductive medicine and cytogenetics, as well as the large-scale production of biotherapeutics and vaccines, the Company is trusted by researchers, manufacturers, and clinicians worldwide. For over 50 years, FUJIFILM Irvine Scientific’s Mission has been to empower all who bring medicines and treatments to life with unmatched quality and responsiveness in its products and custom solutions, providing customers with the vital resources needed to enrich human lives through innovative, accessible therapies. The Company’s facilities adhere to both ISO and FDA regulations, with manufacturing facilities that follow cGMP guidelines in the USA, Japan, and the Netherlands, and a media optimization center in China. All sites prioritize strategies that adhere to the FUJIFILM Sustainability Value Plan 2030 for sustainable growth. FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation.

Job Description

Responsibilities

• Daily customer service duties, including phone and email communications regarding product pricing, availability, and basic technical inquiries.
• Daily purchasing activities, which include but are not limited to, receipt, confirmation and processing of customer and distributor orders, receipt, and processing of stock orders from Wako Japan.
• Data Entry activities, which include but are not limited to, entry of new items for sale, entry of order information on LP log, completion of packing documents, updating distributor pricing sheets.
• Daily accounting activities, which include but are not limited to, order invoicing and posting of payments received to customer accounts, credit card processing, past due follow-up, and collections, working with banking agents on special payments.
• Regulatory activities to include generation and maintenance of proper export documentation.
• Regularly communicate with Japanese parent company when ordering of stock is needed.
• Coordinating shipment deliveries to Wako USA as needed.
• Maintain, balance, and reconcile department sales totals in preparation for monthly closing.
• Perform physical inventory when needed.
• Maintain efficient and professional communication with forwarders, vendors, customers, colleagues, supervisors, and sales staff, as well as corresponding support staff in Japan.
• Lend assistance, as needed, to the General Manager, Sales Specialist, Technical Specialist, and satellite sales staff.
• Perform various administrative duties as needed, including but not limited to, maintaining department sales, regulatory and shipping files, generating shipping labels.
• Research available sources for potential customers; contact customers and engage in product presentations.
• Locate potential distributors in countries where Wako lacks a presence, introduce our company and products, move to distributor discussion.
• Create monthly reports for sales meetings, as well as reports for quarterly, yearly, or multi-year sales plans.
• Create presentations to be used for distributors and / or customers, related to the benefits of Wako’s LAL products, specific markets, specific product testing, etc.
• Conduct sales negotiations with distributors and end users as they relate to pricing point, credit terms, placement of instrumentation, etc.
• Engage in direct sales interactions through management of customer contact lists.
• Assist with sourcing of raw materials for production or OEM purchases.
• Monitor and expand social media reach.
• Process customer orders in a timely and accurate manner. process customer invoices in a timely and accurate manner.
• Alert supervisor and / or General Manager when product quantities reach lowest threshold levels to help ensure that adequate stock is maintained.
• Engage in sales / account management activities as assigned.
• Provide assistance to department members as needed.
• Employee must adhere to the work schedule and maintain good attendance, whereas time off is scheduled and approved in advance, where possible.

Required Skills / Education

Benefits :

EEO / AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies : Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms / employment agencies to any employee at Fujifilm via-email, the internet or in any form and / or method will be deemed the sole property of Fujifilm, unless such search firms / employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.