What are the responsibilities and job description for the System Operations and Support Specialist position at FiStaff?
System Operations & Support Specialist
Are you a tech-savvy problem-solver with a passion for optimizing systems and driving operational efficiency? Our credit union client is seeking a talented System Operations & Support Specialist to join their team and support their mission of delivering exceptional financial services.
In this role, you'll play a key part in streamlining processes, improving system functionality, and collaborating with various teams to ensure smooth operations. If you're ready to make an impact in a fast-paced, collaborative environment, this opportunity is for you!
Key Responsibilities :
System Administration : Manage enterprise and departmental systems, including user access, permissions, and content creation for SharePoint sites.
Change Management : Communicate system outages, upgrades, and changes to end-users and leadership effectively.
Efficiency Improvement : Coordinate and manage projects to enhance system and operational efficiencies while reducing costs.
Collaboration & Integration : Build strong relationships with internal teams, vendors, and partners, focusing on automation and seamless system integration.
Documentation & Training : Create and maintain user manuals, job aids, and procedures; provide training and support to end-users.
Data Analysis & Problem-Solving : Analyze data to identify trends, conduct root cause analyses, and recommend improvements.
Compliance & Audit Support : Ensure processes meet state and federal regulations, assist with audits, and perform due diligence reviews.
Ongoing Testing : Test systems and processes after upgrades to ensure functionality and compliance.
What You’ll Need to Succeed :
Experience : At least 2 years in the banking industry
Technical Skills : Proficiency in Microsoft Office (Excel, Word, SharePoint), with experience in Symitar or Meridian Link preferred.
Organizational Skills : Ability to prioritize and manage multiple tasks in a dynamic environment.
Problem-Solving : Strong analytical and critical-thinking skills to resolve complex issues.
Communication : Exceptional interpersonal, verbal, and written communication skills.
Initiative : A proactive, detail-oriented mindset with a strong sense of responsibility.
Why Join Us?
Be part of a dynamic, forward-thinking credit union that values innovation and collaboration.
Contribute to meaningful projects that directly impact organizational growth and efficiency.
Enjoy opportunities for professional development and personal growth. Note : We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Symitar, Meridian Link
