Assistant Store Manager

Department: Operations

Reports To: Senior Store Manager

Date Prepared: 12/3/24

Position Summary

The Assistant Manager supports the Store Managers in overseeing store operations and leading the team to achieve performance and customer service goals. This role is designed for aspiring leaders looking to grow their management experience in a supportive and dynamic environment. The Assistant Manager plays a hands-on role in team training, sales execution, day-to-day operational excellence, and team management.

Education & Experience

Required: Engaged and committed involvement in personal health and nutrition

Required: Engaged in professional and personal development

Required: Four (4) or more years of experience in customer- or sales-focused role

Required: Bachelor’s Degree (BA or BS; Business or a related field preferred)

**Must be highly tech-savvy, with the ability to navigate digital platforms and Excel effortlessly, while quickly adapting to new technologies and systems.**

Leadership Critical Attributes

Demonstrates resilience

Exhibits a sense of urgency

Builds and inspires teams

Maintains focus

Displays motivation

Manages time effectively

Resolves conflicts efficiently

Thinks strategically

Confidently makes decisions

Adapts to change

Acts with integrity

Communicates effectively

Shows empathy

Fosters collaboration

Holds oneself accountable and is detail-oriented

Drives innovation

Seeks continuous improvement

Influences others positively

Solves problems proactively

Exudes passion

Practices self-awareness

Embodies humility

Schedule

Full-Time (40-50 hours per week)

Monday - Sunday (stores operate 7 days a week)

** This position is not on a set schedule and requires flexibility to work last-minute shifts, weekends, etc. as needed.**

** Time not scheduled to cover store shifts will be used to train employees, conduct store and employee audits, and complete administrative tasks.**

** While most scheduled time will be spent at fit-flavors stores, the Assistant Manager can regularly expect to spend time with the management team at Headquarters.**

PHYSICAL REQUIREMENTS:

• Physical ability to stand for long periods of time

• Ability to diligently work on a computer for long periods of time

• Ability to tolerate cooler environment (40 degree walk-in cooler)

• Ability to reach with arms, bend, squat, kneel unassisted and use hands, and lift 25 lb cases of food

Key Result Areas & Responsibilities

Be an “All In” fit-flavors Leader

• As fit-flavors Leaders, we go beyond a "9 to 5." Our commitment and flexibility drive success.

• As fit-flavors Leaders, our career is our passion. We are driven to move the mission forward.

• As fit-flavors Leaders, we embrace teamwork and shared accountability. No task is outside our responsibility, and together we win.

• As fit-flavors Leaders, we care deeply about our team. We build trust by fostering personal connections and supporting each other's families.

• As fit-flavors Leaders, we value authenticity and radical honesty. Vulnerability strengthens our collaboration.

• As fit-flavors Leaders, we believe every challenge has a solution. With confidence and unwavering determination, we create the way forward.

• As fit-flavors Leaders, we are relentless. We thrive in the “messy middle” and we create both scrappy and strategic solutions in the name of edging closer to greatness.

• As fit-flavors Leaders, we prioritize vision over ego. Success is shared, and we celebrate collective wins.

Sales Support and Execution

• Assist the Store Managers in implementing sales strategies and promotions.

• Monitor daily sales performance, coaching team members to meet their individual goals.

• Drive upselling and cross-selling opportunities to increase average order value.

• The primary backup responsible for stepping in to cover duties when a team member calls out, takes PTO, or otherwise is not able to fill a scheduled shift.

• NOTE: Chain of command = District Lead(s) > Assistant Store Manager > Store Manager > Senior Store Manager > Customer Service Associate > Operations Manager

Team Support and Development

• Act as a mentor for store associates, providing on-the-job training and guidance.

• Lead by example to ensure high standards of customer service and team collaboration.

• Help coordinate schedules to ensure optimal staffing and labor efficiency.

• Resolve minor employee issues and escalate larger concerns to the Store Manager as needed.

• Support Store Manager(s) in conducting review (90-day, mid-year, end-of-year, compensation)

• Support Store Manager(s) in having difficult conversations, conducting disciplinary write-ups, and monitoring staff behavior.

• Support Store Manager(s) in regularly conducting employee and store audits

Operational Excellence

• Support inventory management processes, including stocking, ordering, and tracking.

• Ensure all checklists are completed properly by each team member.

• Ensure the store maintains a clean, organized, and safe environment.

• Assist in enforcing company policies and procedures consistently.

Customer Experience

• Promote a welcoming and positive atmosphere for customers and team members.

• Resolve minor customer issues and escalate larger concerns to the Store Manager as needed.

• Support staff in delivering a legendary in-store experience aligned with fit-flavors’ values.

Administrative Support

• Support the Store Manager(s) in administrative duties including but not limited to platform management (Shopify, Asana, Slack, Kajabi, etc.), ordering, updating documentation, planning and building training materials, etc.

• Resolve minor customer issues and escalate larger concerns to the Store Manager as needed.

• Proactively engage on Slack to ensure smooth communication with store teams.

• Proactively communicate concerns with Store Managers and other business leaders.

BENEFITS PACKAGE

Health Insurance

Dental Insurance

Vision insurance

401K (with 4% company match)

Paid time off

Paid holidays

Additional benefit programs (ex: free group workout/training services)

50% discount off meals and 30% discount off meals for immediate family members

1 free meal each day when working

Family environment

Opportunities to grow professionally in a fast-growing local business

Licenses, Certifications & training

ServSafe

Upon hiring: Read Owning the Wait by Jillian Tedesco

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.