Assistant Manager

Job description

Job Type: Part-time

Pay: From $10 - $12 per hour

Expected hours: 25-30 per week

Schedule:

• Evenings:
• Monday - Thursday: 2 pm - 8 pm
• Friday: 12 pm - 5 pm
• Weekends as needed

Requirements:
In order for your application to be processed for interviews please complete the Fitness Depot Application by going online to https://fdgyms.com/employment.

Results Statement: As the Assistant Manager, I am crucial in ensuring the seamless integration and performance in Fitness Depot Leadership, Sales, and Client Fulfillment. My objective is to embody and project Fitness Depot’s core values, brand promise, and primary aim, facilitating the creation of lifetime members and employees through excellence in leadership and experience.

Leadership cycle explained:

• Develop as a Leader: Understanding to serve others you must serve yourself first. You must learn daily to lead others. You must meditate and have quiet time daily to have clarity. You must exercise regularly to have strength. You must have proper nutrition to have a sound mind, body and energy. You have to align with yourself before you can align with others. Train with your team. Quantify and document all of your work to measure your growth. You Live 2 Lead in everything you do because you are a leader and your team is only as good as you.
• Build the Best Team: Recruit, train, and inspire staff to achieve personal and professional excellence. Live 2 Lead others. Train your team based on the primary aim, core values and brand promise of Fitness Depot.
• Offer FD- We are more than just access to gym equipment. We are a culture that creates the best gym experience. We are a brand that builds teams to serve others. It's the systems that allow us to serve everybody at any capacity. It's having the acknowledgement and tools to accomplish what it takes to be successful in our health. We strive to satisfy all the senses when working out in our clubs.
• Generate and Close Sales: Focus on turning leads into paying customers by understanding their needs and offering tailored solutions. This isn’t transactional, It's a membership agreement between FD and member acknowledging everything we offer for their success and the cost isn’t just money.
• Create Relationships: Foster meaningful connections with both team members and clients, reinforcing the Fitness Depot community.
• Client Fulfillment- Knowing our clients why and fulfilling it through, fitness, nutrition and accountability. Fulfilling everything we offer and market. Fulfilling an electric experience.
• Club Fulfillment - Knowing the why, what, and how behind Fitness Depot and fulfilling the brand. See results statement.

Work Listing:

Club Operations: Staff supervision and development, maintaining equipment and facilities, managing inventory, and enforcing high standards of cleanliness and safety.

• Staff Supervision and Development: Oversee staff performance, provide training, and support to ensure a productive and positive work environment. Ensure optimal performance and productivity. Provide training and support, monitor performance, addressing any issues promptly, and fostering a positive and collaborative work environment to align with Fitness Depot's core values and goals.
• Maintaining Equipment and Facility: Conduct daily facility checks to ensure equipment is functional and the environment is clean and safe, relaying information to
• Inventory Control: Ensure all inventory is processed correctly.
• Process Optimization: Continuously review and refine operational processes to enhance efficiency, relying on team feedback and personal observation to suggest changes.

Customer Service: Deliver personalized service that exceeds expectations, fostering loyalty and lasting relationships.

• Exceeding Expectations: Anticipate customer needs and resolve concerns swiftly to prevent issues from escalating, maintaining a proactive approach to customer service.
• Prompt Assistance: Ensure all customer service emails and gym sales messages are responded to within 24 hours, setting a standard for timely communication.
• Issue Resolution: Train and empower the team to effectively resolve customer issues in accordance with the company's primary aim, brand promise and core values, ensuring customer satisfaction and loyalty.

Team Development: Cultivate a culture of excellence, collaboration, and continuous improvement through regular training and open communication.

• Daily and Weekly Huddles: Conduct daily team huddles to align on goals and priorities, and hold weekly training sessions to develop sales strategies, member relationship-building skills, and revenue analysis techniques.
• Open Communication: Foster an environment of transparency and trust by keeping the team informed about important updates, changes, and decisions, using Slack for ongoing communication.

Sales: Drive revenue through effective lead conversion, employing CRM strategies to nurture and expand our customer base.

• Lead Conversion: Guide potential members through the sales process from initial greeting to onboarding on the Fitness Depot app, emphasizing the understanding of each member's "why" to tailor the sales approach.
• CRM Utilization: Leverage the Gym Sales CRM to manage and nurture relationships, track sales performance, and identify areas for improvement, ensuring a robust pipeline of leads and repeat business.

Member Experience: Create an inviting and engaging environment that encourages long-term membership and community.

• Creating an Engaging Environment: Curate a welcoming atmosphere with carefully selected music, signature scents, and impeccable cleanliness to make members feel valued and part of the Fitness Depot family.
• Personalized Interactions: Train staff to provide warm welcomes and genuine interactions, ensuring every member feels recognized and appreciated.

Quality & Standards

• Setting Clear Expectations: Establish clear, measurable objectives for all responsibilities, providing staff with a clear understanding of their roles and how they contribute to the club's success.
• Regular Performance Reviews: Utilize scorecards and performance metrics to regularly assess staff performance, customer satisfaction, and financial health, discussing these metrics with the team to recognize achievements and address areas for improvement.
• Adaptive Leadership: Remain flexible and responsive to both challenges and opportunities, encouraging innovation and embracing change to continuously improve operations, team performance, and customer satisfaction.

By following this framework, the Assistant Manger will effectively assist in managing club operations, customer service, team development, sales, and member experience, while also aligning with Fitness Depot's primary aim, core values and brand promise.

Make sure to ALSO complete our online application at https://fdgyms.com/employment to be considered a COMPLETE application.

Job Type: Part-time

Expected hours: 25 – 30 per week

Benefits:

• Employee discount

Shift:

• Evening shift

Application Question(s):

• Make sure to ALSO complete our online application at https://fdgyms.com/employment to be considered a COMPLETE application.

Work Location: In person

Salary : $10 - $12