General Manager

Overview:
We are seeking a highly motivated and experienced Club Manager to oversee the operations of our club. As the Club Manager, you will be responsible for managing all aspects of the club, including sales, inventory control, shift management, budgeting, recruiting, and training development. This is an exciting opportunity to lead a dynamic team and drive the success of our club.

MUST HAVE

• Are approachable and thrive on connecting with people.
• Have a passion for creating and leading in a people centric environment.
• Demonstrate initiative and self awareness.
• Handle all interactions with diplomacy, managing conflict with ease.
• Are comfortable setting clear direction and following up consistently.
• Can quickly adapt your communication style to the audience.
• Enjoy managing multiple priorities at once and following through to completion.
• Enjoy coaching and leading others to success.
• Are an ambassador for the Athletica Brand and always act with members in mind.
• Act with integrity and show respect to everyone around you; act as a role model.

If you are a results-oriented individual with a passion for fitness and a drive for success, we would love to hear from you. Join our team as the Club Manager and take your career to new heights!

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered. Provide back up support as needed.
• Administer and process employee timecards in Paycor Payroll.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

Daily responsibilities for the Club Manager also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Training Department and Promotions by connecting with members on the club floor, offering assistance from our PT directors, and answering any questions.
• Resolve escalated member concerns and partner with the Chief Operating Officer when needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.

Qualifications

About Your Qualifications:

• 1 years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be 21 years of age or older
• Willing to become CPR/AED Certified (Training provided by Athletica)
• Basic computer proficiency

Physical Demands of the Club Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Athletica Health & Fitness!

• Free Membership A plus one Free
• Flexible
• Opportunities for Growth (General Manager, Regional Manager)

•Family Owned and Operated

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person