What are the responsibilities and job description for the Front desk supervisor position at Fitness Holdings - Crunch Fitness?
Crunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness!
Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization.
With eighteen locations, currently and 50 locations planned, this position offers tremendous opportunity for growth & career advancement.
What We Look For In Our Crunch Representatives :
- A desire for personal growth
- Team oriented individual
- Outgoing Personality
- Organized
- Serviced minded
- Professional
- Be willing to go above and beyond
- Efficient and effective communication skills
The Ways You Benefit :
- Benefits include : medical, dental, vision, life and short term disability
- 401k plan with an employer match
- Paid time off and Holidays
- Exciting team environment
- Growth opportunity in a rapidly growing company
- Free Crunch Fitness membership
If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch. Please submit a copy of your resume along with a cover letter specifically describing how you will be the next person responsible for taking our team to all new levels.
Job Summary :
The Front Desk Supervisor will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service.
He / She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.
Essential Job Responsibilities :
Club Operations
- Monitor membership and retail goals and ensure club is on track to meet and exceed assigned goals.
- Assist in the staffing, training and performance management of Front Desk employees.
Member Service Operations
- Achieve desired sales goals.
- Achieve desired revenue goals thru the leadership and motivation of employees.
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
- Greet and direct members and guests as they enter the club, as well as when they exit.
- Provide assistant to members along with managing inquiries about club operations and policies.
- Check in all members and guests in accordance with company procedures.
- Answer phones in a courteous, helpful, and professional manner.
- Maintain an atmosphere which makes members feel welcome.
- Assist the GM and GMIT in member requests.
- Facilitate payment of member services in accordance with company procedures.
- Create a great guest experience by delivering a personalized, guest-centric tour of the club.
- Turn every guest club visit into a new member relationship by listening to guests' goals, presenting Crunch in a way that best connects with them, and establishing trust in Crunch through transparent pricing, open dialogue, and passion for fitness.
- Create an outstanding member experience; follow up with current members to see if they are achieving their fitness goals.
Serve as a resource for their questions or concerns, and put them in touch with the right resources as appropriate to ensure members are getting to their fitness goals.
- Generate leads / new business through member promotions, leads, referrals, and guest passes.
- Responsible for being current and effectively communicating all marketing campaigns to members and prospective members.
- When not executing other job-related tasks, be present on the club floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting.
Please note : This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities.
The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.
Last updated : 2024-11-20
